Customer Experience Specialist

Renewanation; Roanoke (VA); On-site; USD 27,000 - 33,000; Full time

Job summary

RenewaNation in Roanoke, VA is seeking a Client Experience Specialist to support the Scholarship Division. You will handle data entry, manage donor communications, process applications, and help produce internal reports that track program impact.

The role requires an Associate’s degree or 3+ years in admin or client support, strong data accuracy, Google Docs/Sheets/Slides proficiency, and excellent communication.

Qualifications

• Associate’s degree or 3+ years in an administrative or client support role.
• GAAP basics and banking procedures familiarity implied by context.
• Strong data entry and accuracy requirements.
• Proficiency with Docs, Sheets, Slides, and database management.

Responsibilities

• Data entry and management in the proprietary portal and CRM.
• Understand GAAP basics and banking procedures.
• Process and track scholarship disbursements.
• Create internal reports and assist with state/federal documentation.
• Support stakeholders with follow-up correspondence.
• Provide general administrative support as needed.
• Foster a Christ-centered culture balancing accountability and care.

Skills

Data entry

CRM tools

Data management

Communication

Education

Associate’s degree or 3 years in admin

Tools

Google Docs

Google Sheets

Google Slides

Accounting basics

Job description

This position will play an essential role in RenewaNation’s administrative effectiveness, with a primary focus on the Scholarship Division. As our support for student scholarships continues to grow through an intentional and focused communication plan in 2026, this role will work across several key areas, including, but not limited to, constituent contributions/donations, family/student application processes, school partnerships, and other programming that supports mission impact. The successful candidate will balance divisional needs with operational execution.

Mission Alignment

The Client Experience Specialist must demonstrate a clear commitment to RenewaNation’s vision of transforming culture by helping millions of children develop a biblical worldview. All responsibilities should be guided by RenewaNation’s vision, mission, and core values, with the goal of balancing long-term mission impact with biblical stewardship.

Key Responsibilities

• Assist with the day-to-day essential needs within the scholarship division specific to data entry, use & management of proprietary portal & CRM tools, acquiring necessary required documentation, and/or providing necessary documentation to key stakeholders.
• An understanding of GAAP specific to the debit and credit of accounts, to include ACH banking procedures and processes.
• Process, track, and/or assist with scholarship disbursement procedures.
• Create and/or maintain essential internal reports as well as the completion of state or federal documentation and oversee the distribution of reports as needed.
• Assist the team, as directed, with essential follow-up correspondence that is critical for key stakeholders.
• Other administrative and stakeholder support duties as assigned.
• Foster a healthy, Christ-centered organizational culture that balances accountability, employee care, operational excellence, and customer satisfaction.

Qualifications & Experience

Required

• Associate’s degree or a minimum of 3 years’ experience in an administrative or client support role.
• 1120 Dogwood Blvd, Vinton, VA 24179
• A measured understanding or experience in finance, accounting, bookkeeping, and/or
• (Docs, Sheets, Slides), and database management.
• High level of data management accuracy.
• Excellent communication (written and verbal) and interpersonal skills.
• Strong organizational skills, detail orientation, and ability to manage multiple deadlines.
• Alignment with biblical values and an understanding of integrating faith and work.

Preferred

• Familiarity with donor-funded and/or scholarship-based program models.
• Degree in Business/similar field of study or 5 years or more experience in a related field.
• Servant stewardship mindset grounded in humility and excellence.
• Comfortable with ambiguity and continuous improvement.
• High integrity and trustworthiness.
• Coachable and eager to grow through mentorship.

Reporting Relationship

Reports directly to the Senior Client Experience Manager.

Compensation

Salary range starts at $30,000.00 and is contingent upon experience.