Customer Experience Specialist

NativePath; Miami (FL); Remote; USD 36,000 - 44,000; Full time

Job summary

A leading company in wellness and health supplements seeks a Customer Experience Specialist to join their remote team. You'll be essential in providing outstanding customer service and support while resolving inquiries and enhancing customer satisfaction. With a focus on proactive engagement, this role requires excellent communication and problem-solving skills. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while contributing to the health and well-being of customers.

Benefits

Competitive Pay

Medical, Dental, and Vision Insurance

401K Match

Life/AD&D Insurance

Short-Term Disability Coverage

Gym membership reimbursement

17 days PTO + 9 paid holidays + 1 Floating Holiday

Career Growth & Development opportunities

Qualifications

• 3+ years of customer service experience, preferably in a contact center or e-commerce environment.
• Exceptional verbal and written communication skills with a professional and empathetic tone.
• Experience with CRM systems and ticketing platforms is a plus.

Responsibilities

• Handle customer interactions via phone, email, and chat.
• Troubleshoot and resolve order-related concerns efficiently.
• Identify pain points and escalate trends to leadership.

Skills

Communication

Problem Solving

Multitasking

Empathy

Organizational Skills

Job description

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About NativePath

At NativePath, we believe the Standard American Diet is a major contributor to preventable health conditions such as heart disease, diabetes, and neurological disorders. That’s why we blend Ancestral Wisdom with Modern Science to provide over 30 natural supplements, wellness challenges, and free courses that help people restore and reset their health. Since 2017, over 1 million people have joined us, experiencing reduced pain, renewed energy, and improved well-being. If you are a motivated and empathetic professional with a passion for helping others, we invite you to become a part of our Customer Experience Team!

About NativePath

At NativePath, we believe the Standard American Diet is a major contributor to preventable health conditions such as heart disease, diabetes, and neurological disorders. That’s why we blend Ancestral Wisdom with Modern Science to provide over 30 natural supplements, wellness challenges, and free courses that help people restore and reset their health. Since 2017, over 1 million people have joined us, experiencing reduced pain, renewed energy, and improved well-being. If you are a motivated and empathetic professional with a passion for helping others, we invite you to become a part of our Customer Experience Team!

Position Overview

As a Customer Experience Specialist, you will be the frontline of our customer support team, providing exceptional service through phone, email, and live chat. Your role is crucial in resolving inquiries, troubleshooting issues, and enhancing the overall customer journey. We’re looking for someone who is proactive, solution-oriented, and committed to delivering a best-in-class customer experience.

Key Responsibilities

Customer Service & Support

• Handle a high volume of customer interactions across multiple channels, including phone, email, and chat
• Assist with inquiries related to products, orders, shipping, returns, and company policies
• Troubleshoot and resolve order and product-related concerns efficiently and professionally
• Accurately document interactions and resolutions in the CRM system
  
  

Customer Experience & Retention

• Actively listen to customers to understand their concerns and provide empathetic, personalized solutions
• Identify common pain points and escalate trends to leadership to improve processes
• Craft and refine FAQs, response templates, and educational materials for customers
  
  

Proactive Engagement & Sales Support

• Provide proactive communication regarding order status, delays, and product availability
• Identify opportunities to cross-sell and upsell relevant products based on customer needs
• Build and maintain strong customer relationships, promoting loyalty and repeat business
  
  

Qualifications

• 3+ years of customer service experience (preferably in a contact center or e-commerce environment)
• Exceptional verbal and written communication skills with a professional and empathetic tone
• Strong problem-solving and multitasking abilities in a fast-paced setting
• Experience with CRM systems, ticketing platforms, and e-commerce order management tools
• Ability to maintain a calm and positive demeanor when handling complex customer situations
• High proficiency with computers and strong organizational skills
  
  

Why Join Us?

• Competitive Pay: $18/hour + commission structure for top performers
• Fully Remote: Work from the comfort of your home
• Comprehensive Benefits:
• Medical, Dental, and Vision Insurance
• 401K Match & Life/AD&D Insurance
• Short-Term Disability Coverage
• Wellness Perks:
• Free NativePath products every month
• Gym membership reimbursement
• Work-Life Balance:
• 17 days PTO + 9 paid holidays + 1 Floating Holiday
• Energizing Monday Culture Calls to start your week on a positive note
• Career Growth & Development:
• Tiered coaching and mentoring programs to expand your skills
• Opportunities for advancement within the company
• Team Connection:
• Company retreats at incredible locations
• A supportive team that values collaboration and innovation
  

Technology Requirements

As a bring-your-own-device company, all team members must provide:

• PC or Mac with broadband internet (minimum 16GB RAM)
• Broadband internet (minimum 100 Mbps)
• Wired headset with microphone and noise cancellation
• Dual monitors (Highly recommended)
  
  

Work Schedule

• 40 hours per week (day shift)
• Contact center operates 8:00 AM – 5:00 PM CST
  
  

Our Hiring Process

We value efficiency, so our hiring process is streamlined:

• Video Interview (Hireflix) – A quick, three-question recorded introduction
• Video Call with Hiring Team – If your video aligns with what we’re looking for, we’ll meet ASAP!
• Offer & Onboarding – If it’s a great fit, we move fast to bring you on board!
  
  

All employment offers at NativePath are contingent upon a clear background check.

We’re excited to meet you; it’s time to find your path!

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• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

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  Internet Publishing

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