Customer Experience Specialist

Cytiva; Marlborough (MA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k)

Medical/dental/vision insurance

Paid time off

Job summary

Cytiva seeks a Customer Experience Specialist to support our Service Delivery team in Marlborough, MA. This onsite role focuses on promptly opening service requests, dispatching field work, and maintaining clear communication across regional teams to ensure swift repairs and maintenance.

The ideal candidate has at least 1 year in customer service or a call center, strong MS Office skills, and familiarity with Salesforce and Oracle. Benefits include comprehensive coverage and 401(k).

Qualifications

• Minimum 1 year of customer service or call center experience.
• Proficient in MS Office (Excel, Word, Outlook, Teams).
• Salesforce & Oracle experience; dispatching experience is a plus.

Responsibilities

• Provide excellent customer service for internal and external customers.
• Open service requests and dispatch/schedule corrective repairs or preventative maintenance in a timely manner.
• Maintain effective communication with Regional Service Managers, Field Service Engineers, Sales and Finance teams.

Skills

Customer service

Call center experience

MS Office

Education

High School Diploma or GED

Tools

Salesforce

Oracle

Dispatching systems

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Customer Experience Specialist for Cytiva is responsible for working with our expert Service Delivery team of dedicated employees across the Americas. Responsible for dispatching of work to field service through the use of Salesforce.

This position reports to the Service Center Manager and is part of the Equipment Service Center located in Marlborough, MA and will be an onsite role.

What You Will Do

• Provide excellent customer service for customers, both internal and external.
• Opening of service requests, dispatching & scheduling corrective repairs/preventative maintenance work orders in a timely manner
• Establish and maintain effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams

Who You Are

• High School Diploma or GED
• At least 1 year of experience in Customer Service and/or Call Center environment
• Proficient in MS Office (Excel, Word, Outlook, Microsoft Teams)

It would be a plus if you also possess previous experience in:

• Proficient in Salesforce & Oracle, and is comfortable switching between the different systems
• Dispatching experience

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $25.00 - $28.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].