Customer Experience Specialist

Soundspace Label Group; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Cash compensation

Equity

Job summary

Soundspace Label Group is seeking a Customer Experience Specialist to drive new subscribers and ensure a seamless, valuable experience from lead through deal closure to retention.

You will build relationships with subscribers during pre- and post-sale, manage and nurture leads, and collaborate with marketing to optimize inbound sales strategies. The role emphasizes growth, learning, and contributing to a dynamic music-tech platform.

Qualifications

• Minimum of 3 years of inbound sales experience in music or tech.
• Proven track record of exceeding sales quotas and optimizing the sales funnel.
• Exceptional communication and relationship-building skills.

Responsibilities

• Utilize inbound leads to build and maintain a robust pipeline of potential subscribers.
• Utilize HubSpot CRM and tools to track leads, manage communication, and prioritize activities.
• Develop a deep understanding of subscribers’ needs, pain points, and goals through Discovery Calls.
• Conduct tours with prospective members to highlight the value proposition of Soundspace HQ.
• Navigate objections and concerns effectively.
• Maintain strong relationships with subscribers post-sale to ensure ongoing satisfaction, drive retention, and increase engagement.
• Identify opportunities for upselling or cross-selling based on the subscriber journey.
• Execute strategies to increase client loyalty and retention with personalized follow-ups and retention campaigns.
• Provide feedback to the product team based on customer insights.

Skills

Inbound sales

CRM proficiency

Relationship building

Communication skills

Sales analytics

Tools

HubSpot CRM

Job description

Soundspace is an exciting platform in the thriving intersection of technology and music. Our mission is to empower the creative middle class. We are devoted to revolutionizing how creators, producers, and consumers engage with the music business, providing a framework for a sustainable and thriving industry. We are passionate about democratizing the creative industries of the world through affordable, reliable, and professional creative spaces.

Role Overview

As a Soundspace Customer Experience Specialist, you will play a vital role in driving new subscribers and ensuring that our subscribers have a seamless and valuable experience. The Customer Experience Specialist works to cultivate, build, and manage relationships with the subscribers from lead through successful deal closure, to account retention.

Your primary responsibility will be to understand, maintain, and cultivate strong relationships with subscribers during the pre and post-sale processes.

Main Responsibilities

• Utilize inbound leads to build and maintain a robust pipeline of potential subscribers.
• Utilize Hubspot CRM and tools to track leads, manage communication, and prioritize activities.
• Develop a deep understanding of subscribers’ (potential and existing) needs, pain points, and goals for their subscription through Discovery Calls and consultative communication to make recommendations.
• Conduct tours with prospective members to highlight the value proposition of Soundspace HQ.
• Navigate objections and concerns effectively.

Relationship Management and Post-Sale Support

• Maintain strong relationships with subscribers post-sale to ensure ongoing satisfaction, drive retention, and increase engagement.
• Serve as Soundspace expert to address client questions, issues, and challenges promptly and provide resolutions.
• Identify opportunities for upselling or cross-selling based on the subscriber’s ‘journey’.
• Execute strategies to increase client loyalty, minimize churn, and drive engagement with Soundspace, including personalized follow-ups and retention campaigns.

Other Responsibilities

• Develop and implement inbound sales strategies to ensure a seamless customer journey and high conversion rates.
• Manage incoming leads through various channels, including website inquiries, emails, and social media.
• Build and maintain a positive relationship with prospects by understanding their needs and offering tailored solutions.
• Collaborate with the marketing team to align on lead generation strategies and to ensure a consistent brand voice.
• Track and analyze sales metrics to evaluate the effectiveness of inbound sales strategies.
• Provide feedback to the product team based on customer insights.
• Train and mentor team members on best practices in inbound sales techniques.
• Create and present regular reports on inbound sales performance to the Head of Sales Operations.

Qualifications

• Minimum of 3 years of experience in inbound sales, preferably in the music or tech industry.
• Proven track record of exceeding sales quotas and optimizing the sales funnel.
• Exceptional communication and relationship-building skills.
• In-depth understanding of sales principles and customer service practices.
• Proficiency in CRM systems and sales analytics tools.
• Ability to work in a fast-paced environment and manage multiple priorities.
• A strong passion for the music industry and a desire to drive change.

What We Offer

At Soundspace, you will be at the epicenter of change in the music industry. This position is both cash and equity compensated, which allows you to have a stake in the company’s success. Here, you have the opportunity to grow, innovate, and make a tangible impact in the lives of musicians and creators. Our commitment to diversity and an inclusive work environment is unwavering.

How to Apply

Candidates are invited to submit their resume, a cover letter explaining their interest in the role, and any relevant work samples or portfolio pieces. Please submit your application through our online portal here and send an email to [e-mail] . We will reach out directly if we are interested in scheduling an interview.

Join Soundspace and be part of the revolution in the music industry!