Customer Experience Specialist

Certus Pest, Inc.; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Certus Pest, Inc. in Fort Lauderdale, FL is seeking a Client Success Specialist to deliver exceptional customer service and handle essential administrative tasks.

You will manage front desk calls, coordinate with Service and Repair teams, and process invoices and payments to support ongoing client needs. Strong organizational skills, attention to detail, and proficiency with standard office software are required.

Qualifications

• High School Diploma or GED or equivalent experience.
• At least 1 year of experience in an office environment.
• Experience in a service industry is a plus.
• Able to pass a pre-employment background check and drug test.

Responsibilities

• Provide friendly and timely customer service.
• Front desk duties, triage of calls and switchboard.
• Sell products and services with support from Service and Repair teams.
• Create invoices and take payments using company software.
• Maintain accurate customer files.
• Track lead sources of all customers.
• Assist operational roles with customer contact and follow up.
• Create and send quotes to customers.
• Take deposits for large repair jobs.
• Update expired autopay information in systems.
• Answer billing questions and assist with collections.

Skills

Customer service

Multitasking

Organization

Communication

Problem solving

Microsoft Office

Education

High School Diploma/GED

Tools

MS Office

Job description

Summary of Description:

The Client Success Specialist is customer focused and is expected to maintain professionalism to the highest standard of customer care. The Client Success Specialist will be responsible for general administrative responsibilities and customer service calls.

Essential Functions:

• Provide friendly and timely customer service
• Performs front desk, including triage of calls and switchboard
• Sells products and services to customers, with support of Service and Repair teams
• Creates invoices and takes payments using company software
• Maintains accurate customer files
• Track lead sources of all customers
• Assist operational roles with customer contact and follow up
• Creates and sends out quotes to customers
• Take deposits for large repair jobs
• Update expired autopay information in appropriate systems
• Answers billing questions assists with collection calls/emails
• Perform other duties as assigned

Requirements

Education, Licensure and Experience Requirements:

• High School Diploma/GED, or equivalent experience
• At least 1-year experience in an office environment
• Previous experience in a service industry, a plus
• Experience working in a fast-paced and highly cross-functional organization
• Familiarity with pool service language and equipment, a plus
• Able to pass a pre-employment background check and drug test

Competencies/Skills:

• Ability to work independently and to plan, organize and schedule work
• Ability to quickly learn new software and mobile applications to communicate with team members
• Maintain positive and cooperative working relationships with customers, supervisor, and team members
• Attention to detail and strong customer service skills
• Dependability, punctuality, and trustworthiness
• Requires high tolerance for ambiguity, good judgment, strong work ethic and sense of urgency
• Ability to deal with difficult situations in a professional manner
• Ability to demonstrate initiative, leadership, and collaboration in a friendly and professional demeanor
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills at all levels of the organization required with strong follow up and follow through
• Must be able to manage multiple priorities, assimilating information with accuracy, and consistent attention to detail and follow through on commitments
• Proficiency in Microsoft Office products
• Physically, the position requires walking, standing, and sitting for long periods of time in an office environment