Customer Experience Specialist

DLRdmv®; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Vision insurance

Other benefits

Job summary

DLRdmv is seeking a Customer Experience Specialist to handle out-of-state title and registration work for our DLR50 software, ensuring accuracy and compliance with state requirements. The role reports to the DLR50 Customer Experience Manager and requires strong knowledge of titling regulations across all states.

The ideal candidate will demonstrate excellent writing and communication skills, high attention to detail, and the ability to work independently while maintaining confidentiality.

Qualifications

• A minimum of a High School Diploma or equivalent is required.
• Experience working for an out of state titling service highly preferred.
• Quality writing and communication skills.
• Attention to detail.
• Ability to work independently.
• Ability to maintain high level of confidentiality.
• Knowledge of Microsoft Systems.
• Team Player.

Responsibilities

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Skills

Communication skills

Attention to detail

Independent work

Confidentiality

Microsoft skills

Team player

Quality writing

Education

High School Diploma or equivalent

Job description

About DLRdmv

DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

Job Overview

TheCustomer ExperienceSpecialistplays an integral role in the success ofDLRdmvand our DLR50 software product. This personwillexecuteout of statetitle and registration applications that have beensubmittedbyourautomobile dealershipclientstoensure everything isaccurateand meetsthe applicablestate requirements. A successful candidate in thisrole will havevastknowledge of vehicle titling regulations in all 50 states. This position will report to theDLR50Customer ExperienceManager.

Responsibilities and Duties

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Qualifications

• A minimum of a High School Diploma or equivalent isrequired.
• Experience working for an out of state titling service highly preferred.
• Quality writing and communication skills.
• Attention to detail.
• Ability to work independently.
• Ability tomaintainhighlevel of confidentiality.
• Knowledge of Microsoft Systems.
• Team Player.

DLRdmvoffers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmvis an EEO Employer. Wesincerely appreciateyour interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.