Customer Experience Specialist

LaSalle Network; Chicago (IL); On-site; USD 37,440 - 45,760; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Potential commission earnings

Job summary

A growing travel organization is seeking a Customer Experience Specialist to enhance customer interactions over the phone. In this role, you will handle inbound calls, recommend travel packages, and provide support throughout the booking process. Ideal candidates will possess sales experience and strong communication skills, with a passion for travel being a plus. This position offers a salary of $41,600 annually, along with commission potential and medical, dental, and vision benefits.

Qualifications

• Experience in sales, upselling, retail, or customer service in a phone-based or client-facing environment.
• Ability to engage customers in conversation and recommend travel options.
• Openness to working rotating Saturdays once or twice per month.

Responsibilities

• Handle primarily inbound calls from customers interested in booking travel.
• Navigate multiple systems while speaking with customers.
• Collaborate with the contact center team to meet sales and service goals.

Skills

Sales experience

Strong communication skills

Multitasking ability

Attention to detail

Organizational skills

Openness to feedback

Interest in travel

Job description

Direct message the job poster from LaSalle Network

LaSalle Network is partnering with a growing travel organization to hire a Customer Experience Specialist. In this role, you will work directly with customers over the phone to guide travel inquiries, recommend vacation packages, and deliver a high-quality booking experience.

Customer Experience Specialist Key Responsibilities

• Handle primarily inbound calls from customers interested in booking travel
• Engage customers in natural conversation to understand needs and recommend trips, packages, and add-on services
• Upsell vacation options and services to maximize booking value
• Navigate multiple systems while speaking with customers and accurately document customer information
• Answer customer questions and provide support throughout the booking process
• Maintain organized records and follow up on inquiries as needed
• Collaborate with the contact center team to meet sales and service goals

Customer Experience Specialist Qualifications

• Experience in sales, upselling, retail, or customer service in a phone-based or client-facing environment
• Strong communication skills and confidence speaking with customers
• Ability to multitask across systems while on calls
• Attention to detail and strong organizational skills
• Openness to feedback, ongoing learning, and training
• Interest in travel or experience booking personal travel is a plus
• Must be open to working rotating Saturdays once or twice per month

Compensation & Benefits

• Salary: $41,600 annually, plus potential to earn commission
• Medical, dental, and vision benefits offered

If you’re excited about sales, enjoy connecting with customers, and want to grow within the travel industry, apply today!

Phoebe Gilbert
Senior Recruiter, LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.