Customer Experience & Service Ops Lead

Panchero's Mexican Grill; Lansing Charter Township (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Competitive pay

Food Discounts

Career Advancement Opportunities

Fun Workplace Culture

Job summary

Pancheros Mexican Grill is seeking an Assistant Manager to lead daily operations and drive guest satisfaction at our Lansing-area location. You will supervise shifts, uphold quality and safety standards, and act as Customer Service Manager on Duty, ensuring smooth cash handling and staff training.

Strong leadership in a fast-casual environment is required, with no formal education prerequisites. This role offers competitive pay, flexible scheduling, and career advancement opportunities in a fun,

Qualifications

• Leadership experience required.
• No educational requirements.
• Experience in fast casual or hospitality is a plus.

Responsibilities

• Supervise shifts of 3 to 10 employees
• Monitor Quality, Safety, and Customer Experience
• Customer Service Manager on Duty
• Cash Handling and Reconciliations of cash drawers
• Training of Staff Members for New Hires & Promotions
• Other duties as assigned

Skills

Leadership

Customer service

Education

No educational requirements

Job description

Pancheros Mexican Grill is seeking an Assistant Manager to lead daily operations and drive guest satisfaction at our Lansing-area location. You will supervise shifts, uphold quality and safety standards, and act as Customer Service Manager on Duty, ensuring smooth cash handling and staff training.

Strong leadership in a fast-casual environment is required, with no formal education prerequisites. This role offers competitive pay, flexible scheduling, and career advancement opportunities in a fun,