Customer Experience Senior Manager – Retail Tech Deployments

RADAR; New York (NY); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Equity

Comprehensive medical coverage

401k plan

Flexible time off

Paid parental leave

Job summary

RADAR seeks a Senior Manager of Customer Experience in New York, NY. This role focuses on leading a team to support the implementation and adoption of RADAR’s technology in retail environments. Responsibilities include managing customer relationships, driving operational standards, and translating feedback into enhancements. The ideal candidate should have over 4 years of related experience, strong analytical skills, and a collaborative mindset. The position offers a base salary ranging from $95,000 to $150,000 with additional benefits.

Qualifications

• 4+ years experience in program management, process improvement, or related field.
• Experience owning B2B customer relationships.
• Experience with retail technology implementation or retail operations.
• Strong analytical and problem-solving skills.
• Ability to collaborate effectively across technical and operational teams.
• Strong attention to detail and follow-through.

Responsibilities

• Lead a team supporting RADAR’s technology implementation.
• Drive operational standards and ensure customer satisfaction.
• Translate retail feedback into strategic enhancements.
• Manage high-stakes engagements in a fast‑paced environment.

Skills

Program management

Process improvement

Customer relationship management

Analytical skills

Detail-oriented

Education

Bachelor's degree in Business, Technology, or related field

Job description

RADAR seeks a Senior Manager of Customer Experience in New York, NY. This role focuses on leading a team to support the implementation and adoption of RADAR’s technology in retail environments. Responsibilities include managing customer relationships, driving operational standards, and translating feedback into enhancements. The ideal candidate should have over 4 years of related experience, strong analytical skills, and a collaborative mindset. The position offers a base salary ranging from $95,000 to $150,000 with additional benefits.