Customer Experience & Sales Associate

Crosby’s Stores; Town of Canandaigua (NY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Career growth opportunities

Teamwork culture

Community impact

Company discounts

Significant fuel discounts

Paid time off

401K

Referral bonus ($250 + a free pizza!)

Employee assistance program

Job summary

Reid Group is hiring a Sales Associate to deliver outstanding customer experience, handle transactions, and keep the store clean and welcoming. You will support sales and profitability while following company recipes and standards for fresh items.

The role emphasizes friendly service, product knowledge, and teamwork. You’ll help promote rewards programs and maintain compliance with security and safety policies in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent preferred.
• Preferred age of 18 years or older.
• Previous retail experience preferred.
• Valid Driver’s License, preferred.
• Proficient in basic math to handle cash transactions, shift reports and vendor check-ins.
• Ability to clearly assess and validate customer identification.
• Ability to understand operating instructions for lottery, point of sale systems, and other equipment.
• Tolerance of exposure to gasoline fumes and cleaning products.

Responsibilities

• Provide prompt, friendly service to every customer.
• Prepare fresh food and made-to-order items following company recipes and standards.
• Promote My Crosby’s Rewards and assist customers with enrollment and offers.
• Suggest additional items at checkout to enhance customer experience.
• Communicate effectively with team members and leadership.
• Demonstrate company values: Honesty, Trust, Customer Focus, Teamwork, and Accountability.
• Follow all company policies, procedures, and food safety standards.
• Stay up to date on company operations and expectations.
• Work scheduled shifts and follow dress code guidelines.
• Report any issues related to sales, pricing, or store operations.
• Handle customer concerns professionally and escalated when needed.
• Accurately process transactions and refunds.
• Balance and report register activity at the end of each shift.
• Report any cash discrepancies over $5.00.
• Follow proper cash handling and register procedures.
• Help monitor inventory and prevent loss.
• Follow all cash control and store security procedures.
• Notify management of deliveries and any suspicious activity.
• Protect company assets at all times.
• Keep shelves, coolers, and displays fully stocked and organized.
• Ensure all items are properly priced.
• Prepare and maintain coffee, fountain drinks, and other high-demand items.
• Maintain a clean and safe store environment inside and out.
• Clean floors, restrooms, food areas, and equipment.
• Keep parking lots, sidewalks, and fueling areas tidy.
• Identify and address safety hazards & report maintenance issues promptly.

Skills

Customer service

Cash handling

Sales

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Point of Sale systems

Lottery and vendor checkout

Job description

Reid Group is hiring a Sales Associate to deliver outstanding customer experience, handle transactions, and keep the store clean and welcoming. You will support sales and profitability while following company recipes and standards for fresh items.

The role emphasizes friendly service, product knowledge, and teamwork. You’ll help promote rewards programs and maintain compliance with security and safety policies in a fast-paced retail environment.