Customer-Experience Sales Associate

Belk; Mount Airy (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk in Mount Airy, NC is seeking a friendly Sales Associate to deliver exceptional customer service, drive sales, and maintain engaging merchandise displays. You will greet customers, recommend products, process transactions, and contribute to a welcoming store atmosphere.

You should be comfortable with technology, able to work a flexible schedule including nights and weekends, and collaborate with teammates to meet store goals and policies.

Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Responsibilities

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills

Customer service

Sales

Communication

Technology literacy

Flexibility

Teamwork

Inventory awareness

Job description

Belk in Mount Airy, NC is seeking a friendly Sales Associate to deliver exceptional customer service, drive sales, and maintain engaging merchandise displays. You will greet customers, recommend products, process transactions, and contribute to a welcoming store atmosphere.

You should be comfortable with technology, able to work a flexible schedule including nights and weekends, and collaborate with teammates to meet store goals and policies.