Customer Experience Representative - OKC Airport

Enterprise Holdings; Oklahoma City (OK); On-site; Full time

Job summary

An established industry player is seeking a Customer Experience Representative to enhance customer interactions at a bustling airport location. This role is pivotal in ensuring that customers receive exceptional service while navigating the rental process. You will greet customers warmly, provide essential information about rental terms, and assist with various inquiries. With a commitment to training and development, this position offers a supportive environment where you can grow your skills. If you're passionate about delivering outstanding customer service and are ready to join a dynamic team, this opportunity is perfect for you.

Benefits

Paid time off

Employee rental car discounts

Retirement savings plan including 401k with matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• Minimum 2 years of customer service or sales experience required.
• Must be at least 18 years old and have a valid driver's license.

Responsibilities

• Provide superior customer service and assist with rental transactions.
• Meet and greet customers in a professional and friendly manner.
• Assist in assessing vehicle condition upon return.

Skills

Customer Service

Sales Experience

Communication Skills

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $16.00 per hour plus up to $500 per month in bonuses!

This position is located at Will Rogers Airport at 5201 S Meridian Ave, Oklahoma City, OK 73119.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Available Schedules:

• Sunday: 3pm-12am
• Monday: 3pm-12am
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 3pm-12am
• Friday: 3pm-12am

OR

• Sunday: OFF
• Monday: OFF
• Tuesday: 4pm-12am
• Wednesday: 4pm-12am
• Thursday: 4pm-12am
• Friday: 4pm-12am
• Saturday: 4pm-12am

OR

• Sunday: 3am-1am
• Monday: 3am-1am
• Tuesday: 3am-1am
• Wednesday: 3am-1am
• Thursday: OFF
• Friday: OFF
• Saturday: OFF

OR

• Sunday: 8am-6pm
• Monday: 8am-6pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: OFF
• Friday: 8am-6pm
• Saturday: 8am-6pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veteran

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future