Customer Experience Representative - OKC Airport

Enterprise Mobility Inc; Oklahoma City (OK); On-site; Full time

Job summary

Enterprise Mobility Inc is seeking a Customer Experience Representative to join their team at Will Rogers Airport in Oklahoma City. The role involves providing exceptional customer service during the rental process, assisting customers with inquiries, and ensuring an efficient experience. The company offers competitive pay starting at $16.00 per hour plus bonuses, along with a comprehensive benefits package, including paid time off and health insurance.

Benefits

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Vision Insurance

Training and development

Qualifications

• Minimum of 2 years of customer service or sales experience required.
• Must have a valid driver's license.
• No more than 2 moving violations or at-fault accidents in the past 3 years.

Responsibilities

• Provide superior customer service and assist with rental transactions.
• Meet and greet customers in a professional manner.
• Answer incoming calls for reservations and inquiries.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $16.00 per hour plus up to $500 per month in bonuses!

This position is located at Will Rogers Airport at 5201 S Meridian Ave, Oklahoma City, OK 73119.

We offer : Paid time off

Employee rental car discounts

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Vision Insurance

Training and development

Sunday : 3pm-12am

Monday : 3pm-12am

Tuesday : OFF

Thursday : 3pm-12am

Friday : 3pm-12am

Sunday : OFF

Monday : OFF

Tuesday : 4pm-12am

Thursday : 4pm-12am

Friday : 4pm-12am

Saturday : 4pm-12am

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer / Disability / Veteran

Qualifications

Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Must have a valid driver's license

No more than 2 moving violations and / or at-fault accidents on driving record within the past 3 years,

No drug or alcohol related convictions on driving record within the past 5 years (DUI / DWI).

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Enterprise Mobility / Enterprise Rent-A-Car / Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([emailprotected] ) to contact us about your interest in employment.

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Customer Experience Representative • Oklahoma City, OK, United States