Customer Experience Representative (Inside Sales)

Kurt J Lesker; Jefferson Hills (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

On-site gym

Health & Wellness programs

Medical insurance

401(k) with employer match

Paid time off

Office-wide events

Employee recognition programs

Job summary

Kurt J. Lesker Company is seeking a Customer Experience Representative (Inside Sales) to serve as a key contact for customers and manage orders and inquiries with professionalism.

You will be part of the inside sales team, supporting revenue goals and delivering solutions by connecting customers with internal resources in a collaborative environment.

Qualifications

• Associates degree and/or 3–5 years of customer service experience.
• Professional verbal and written communication skills.
• Competent in Microsoft Office applications.
• Strong interpersonal and organizational skills.

Responsibilities

• Answer incoming customer calls and respond to requests.
• Enter internet and phone orders into the ERP system.
• Gather requirements and route customers to the appropriate internal contacts.
• Provide product/service information; generate and follow up on quotes.
• Support sales through cross-selling and upselling.
• Ensure completion of customer satisfaction surveys.
• Manage multiple orders and quotes to meet quality, service, and delivery expectations.
• Read and interpret contracts, terms, and purchase orders; engage sales/legal as needed to ensure compliance with company policies.
• Support continuous improvement and organizational changes.
• Assist in training new employees.
• Participate in ongoing training and professional development (including vacuum technology).
• Support sustainability initiatives and community engagement efforts.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Interpersonal skills

Organizational skills

Education

Associates Degree

Bachelor’s Degree in business or related field

Tools

Dynamics AX ERP

Job description

Join our team as a Customer ExperienceRepresentative (Inside Sales) and serve as a key point of contact for customers, managing orders and inquiries with professionalism and efficiency.You will be on the inside salesteam,supportingrevenue goals, deliveringsolutions, and connectingcustomers with the right internalresources—allwithin a collaborative, customer-focused environment.

Overview of Responsibilities:

• Answer incoming customer calls and respond to requests
• Maintain a friendly, professional tone with customers and coworkers
• Enter internet and phone orders into the ERP system
• Gather requirements and route customers to theappropriate internalcontacts
• Provide product/service information; generate and follow up on quotes
• Support sales through cross-selling and upselling
• Ensure completion of customer satisfaction surveys
• Manage multiple orders and quotes to meet quality, service, and delivery expectations
• Read and interpret contracts, terms, and purchase orders; engage sales/legal as needed to ensure compliance with company policies
• Support continuous improvement and organizational changes
• Assistin training new employees
• Participate in ongoing training and professional development (including vacuum technology)
• Support sustainability initiatives and community engagement efforts
• Perform other duties as assigned

Qualifications:

Required

• Associates Degreeand/or 3 to 5 years of customerservice-relatedindustry experience
• Professional verbal and written communication skills
• Competentin Microsoft Office applications
• Strong interpersonal and organizational skills

Preferred

• Bachelor’s Degree in businessorotherrelated field
• Proficient in all Microsoft Office applications
• Experience with Dynamics AX ERP database

Who We Are:

TheKurt J. Lesker Company (KJLC)stands at the forefront oftechnological innovationon aninternational scale, providing advanced process equipment solutions to a diverse range of critical industries. With over 70 years of excellence, KJLC hasestablisheditself as a pivotal force in thesemiconductor,aerospace,medical,opticalsectorsandmore!Wemanufacture and deliverhigh-quality systemsthat are integral to the development ofcutting-edgetechnologies.

Benefits we offer to enhance your lifestyle:

• On-site gym and Running/Walking Trail
• Health & Wellness Programs including mental, physical, and financial (on-site yoga, meditation, seminars, flu shots, biometrics screening, annual 5K, waste pick up events, etc.)
• Comprehensive benefits, including medical, dental, vision, life, and disability insurances
• Recycling program and electric vehicle plug in station
• Paid time off
• 401(k) with employer match
• Office-wide events
• Employee recognition programs

Kurt J Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.KJLC is committed to providing reasonableaccommodationsforpersonswith disabilities (unless doing so will result in undue hardship). If you needa reasonableaccommodation for any part of the employment process, please send an e-mail to our human resources department at [e-mail] or call [phone] to provide the nature of your request.

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