Customer Experience Representative - ICS

J.B. Hunt; West Orange (NJ); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical benefit

401(k) retirement plan

Paid time off

Maternity leave

Job summary

J.B. Hunt Transport, Inc. in West Orange, NJ, seeks a Customer Experience Representative - ICS to execute customer freight orders and deliver an exceptional experience.

You will nurture relationships, monitor on-time delivery, resolve issues, and communicate load updates with internal teams. The role offers a competitive starting pay and a comprehensive benefits package.

Qualifications

• High School Diploma or GED with up to 1–2 years of customer service or sales experience, or a Bachelor's degree.
• Ability to effectively transmit, receive, and interpret ideas across mediums.
• Ability to manage multiple priorities with professionalism under pressure.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to maximize freight potential.
• Monitor on-time delivery, damage-free service, and accurate billing.
• Communicate with internal and external customers to resolve load status issues and improve satisfaction.
• Schedule pick-ups and deliveries to optimize transit time and meet expectations.
• Enter orders into the system and share information with operations.
• Obtain approvals for accessorial charges and spot rates.
• Serve as main contact for load updates and capacity.

Skills

Customer Service

Sales experience

Communication skills

Education

Bachelor's in Business Administration/Management

Bachelor's in Transportation Logistics

GED

High School Diploma

Job description

Job Title:Customer Experience Representative - ICSDepartment:Customer Service & Contact Center OperationsCountry:United States of AmericaState/Province:New JerseyCity:West OrangeFull/Part Time:Full timeJob Summary:Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.Job Description:Key Responsibilities:Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growthMonitor and support on-time delivery, damage-free services, and accurate billingProactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failuresSchedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectationsEnter customer orders into the order management system to track loads and provide necessary information to operations teamsObtain and document approval for accessorial charges and spot rates for assigned customersServe as a point of contact for customers regarding load updates and capacity availabilityQualifications:Minimum Qualifications:High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's DegreePreferred Qualifications:Ability to effectively transmit, receive, and accurately interpret ideas through various mediumsAbility to adjust to new or changing assignments and processesAbility to maintain composure under pressureAbility to manage multiple prioritiesAbility to maintain professionalism while dealing with difficult individualsSales focusedAbility to meet or exceed customer needs and expectations to provide excellent serviceEmbody a customer-centric mindsetThe expected starting pay range for this position is between $46,000.00 to $57,500.00 per year.This position is not eligible for employment-based sponsorship.Compensation:Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.Benefits:The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.Education:Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, SalesJob Opening ID:00640630 Customer Experience Representative - ICS (Evergreen) (Open)“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.