Customer Experience Representative - ICS

J.B. Hunt Transport Services, Inc.; Chicago (IL); Presencial; USD 47.000 - 59.000; Jornada completa

Descripción de la vacante

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Representative to execute freight orders and deliver an exceptional customer experience. You will develop strong customer relationships, maximize business potential, and work under routine supervision to meet volume goals.

The role emphasizes solution-oriented communication, coordination of pickups and deliveries, and accurate order management. Benefits include career growth and performance incentives where applicable.

Formación

• High School Diploma/GED with 1–2 years of Customer Service or Sales experience, or Bachelor's Degree
• Strong communication and problem-solving abilities are preferred
• Ability to adjust to changing assignments and maintain composure under pressure
• Ability to manage multiple priorities while delivering excellent service
• Sales focus and customer-centric mindset

Responsabilidades

• Promote positive customer relationships and provide solutions to meet customer needs and goals
• Monitor and support on-time delivery, accurate billing and damage-free service
• Communicate with customers to resolve load status inquiries and service issues
• Schedule pick-up and delivery appointments to optimize transit time and meet expectations
• Enter customer orders into the system to track loads and support operations
• Obtain approval for accessorial charges and spot rates for assigned customers
• Serve as primary contact for load updates and capacity availability

Conocimientos

Communication

Adaptability

Composure under pressure

Multitasking

Professionalism

Sales oriented

Customer-centric mindset

Educación

Bachelor's degree in Business Administration/Management

Bachelor's degree in Transportation Logistics

GED

High School Diploma

Descripción del empleo

Job Summary

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Job Description

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Minimum Qualifications

High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Sales focused
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer-centric mindset

The expected starting pay range for this position is between $47,000-58,800.

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience

Customer Service/Account Manager, Sales

Job Opening ID

00649351 Customer Experience Representative - ICS (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.