Customer Experience Representative - Fort Wayne Airport

National Car Rental; Fort Wayne (IN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan with 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Fort Wayne International Airport seeks a Customer Experience Representative to provide friendly, efficient rental transactions and assist customers with terms, vehicle features, and optional add-ons. The role supports a positive rental experience through verification of driver information and timely processing.

The position offers $20.67 per hour with bonus opportunities, and a schedule that includes several afternoon/evening shifts.

Qualifications

• Must have at least 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• High School Diploma or GED required.
• Valid driver’s license with no more than two moving violations and/or at-fault accidents in past 2 years.
• No drug or alcohol related convictions on driving record in past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Use company-approved techniques to determine needs and offer protection products, upgrades, fuel options, and extra equipment.
• Assist customers with directions and local information and answer reservations or rate questions.
• Place outgoing calls for callbacks and other assigned calls.
• Assist with vehicle return inspections and notify management of issues.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position pays $20.67 / hour plus bonus opportunities. This position is located at the Fort Wayne International Airport (FWA) - 3829 W Ferguson Rd, Fort Wayne, IN 46809.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedule Available

• Monday: OFF
• Tuesday: OFF
• Wednesday: 2:00pm to 10:00pm
• Thursday: 2:00pm to 10:00pm
• Friday: 2:00pm to 10:00pm
• Saturday: 2:00pm to 10:00pm
• Sunday: 2:00pm to 10:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than two moving violations and/or at fault accidents in the past 2 years.
• No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI).