Customer Experience Representative

Catalyst Agency Inc; Westmont (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Gas stipend for travel

Uncapped bonuses

Full paid training

Ongoing mentorship

Job summary

The Catalyst Corporation in Oak Brook, IL is seeking an entry-level Customer Experience Representative to engage customers in retail and promotional settings, explaining programs and guiding enrollment.

This is a face-to-face, full-time role with paid training, a gas stipend, uncapped bonuses, ongoing mentorship, and opportunities for advancement into leadership. Candidates must be able to commute to the Oak Brook office for training and daily operations.

Qualifications

• Strong communication and customer service mindset.
• Able to commute to Oak Brook office for training and daily operations.
• Authorized to work in the United States.

Responsibilities

• Engage directly with customers in retail and promotional environments.
• Educate customers on programs, services, promotions and benefits.
• Answer questions and provide clear, accurate information.
• Assist eligible customers through the enrollment process.
• Build positive customer relationships via face-to-face interactions.
• Maintain accurate records of customer interactions and enrollments.
• Contribute to individual and team sales and performance goals.
• Represent The Catalyst Corporation and client campaigns professionally.
• Collaborate with team members and leadership.
• Participate in ongoing training, coaching, and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused

Reliable transportation

Team collaboration

Goal-oriented

Job description

Customer ExperienceRepresentative – Oak Brook, IL

The Catalyst Corporation | Full-Time | Weekly Pay | Full Paid Training | Gas Stipend | Uncapped Bonuses

The Catalyst Corporation is currently hiring motivated, outgoing individuals for an Entry-Level Customer ExperienceRepresentative position in the Oak Brook, IL area.

In this role, you'll work directly with customers in retail locations and promotional environments, helping individuals learn about available programs and services and assisting eligible customers through the enrollment process.

This is a face-to-face customer engagement and sales position offering full paid training, a gas stipend, uncapped performance-based bonuses, ongoing mentorship, and advancement opportunities for individuals looking to build a long-term career in customer relations, sales, marketing, and leadership.

Candidates must be able to reliably commute to our Oak Brook, IL office for training, meetings, and daily team operations.

Responsibilities

• Engage directly with customers in retail and promotional environments

• Educate customers on available programs, services, promotions, and benefits

• Answer questions and provide clear, accurate information

• Assist eligible customers throughout the enrollment process

• Build positive customer relationships through professional face-to-face interactions

• Maintain accurate information regarding customer interactions and enrollments

• Contribute to individual and team sales and performance goals

• Represent The Catalyst Corporation and its client campaigns professionally

• Work collaboratively with team members and leadership

• Participate in ongoing training, coaching, and professional development

Qualifications

• Strong communication and interpersonal skills

• Positive attitude and customer-focused mindset

• Comfortable speaking with new people in a face-to-face environment

• Reliable, professional, and goal-oriented

• Self-motivated and comfortable working toward performance goals

• Team-oriented and receptive to coaching

• Reliable transportation and ability to commute to our Oak Brook office

• Customer service, retail, hospitality, marketing, or sales experience is helpful but not required

• Must be authorized to work in the United States

What We Offer

• Weekly pay

• Uncapped performance-based bonuses

• Gas stipend for work-related travel

• Full paid training

• Ongoing hands-on coaching and mentorship

• Clear advancement opportunities into leadership and management

• Professional development in customer engagement, sales, marketing, and business development

• Supportive, team-oriented work environment

• Travel and networking opportunities for top performers

If you're looking for an entry-level opportunity where you can build professional skills, gain hands-on customer and sales experience, and grow into leadership, The Catalyst Corporation in Oak Brook could be the right fit.