Customer Experience Representative

Allegion plc; United States; Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary

Health, dental and other insurance

Tuition Reimbursement

Employee Discounts

Community involvement

Job summary

Allegion plc is seeking a Remote Customer Experience Representative for Ontario to interact with external customers via email and phone, delivering superior service while coordinating with sales, operations, marketing, IT and finance to meet corporate goals. The role requires at least 2 years in customer service, professional communication, and proficiency with Microsoft Office.

Work schedule is M-F 8-4:30 pm EST with a 1-hour lunch, and Allegion Canada policies including health and safety are

Qualifications

• Minimum 2 years related customer service /industry experience.
• Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.
• Understand basic customer needs and expectations to provide prompt effective resolution to requests.
• Ability to communicate solutions to customers in ways they can understand and implement.
• Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
• Excellent written and verbal communications skills with the ability to apply problem solving techniques.
• Working knowledge of Microsoft Office and manufacturing operating systems.

Responsibilities

• Communicate directly with key customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.
• Research, document and administer product warranty programs including credits, replacements and return material authorizations.
• Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required.
• Act as consultant to advise basic product application.
• Represent the organization daily through customer contact and relationship-building.
• Work with internal departments to enable accurate account management and resolution of customer issues.
• Gather information for measurement, analysis and reporting.
• Make all necessary modifications and updates in the business systems to support all company processes.
• Meet all service level agreements as set by management.
• Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

Skills

Customer service

Communication skills

Time management

Microsoft Office

Education

Post-Secondary Education / equivalent years of experience preferred

Job description

Remote, Ontario

Full time

JR38018

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Customer Experience Representative-Remote Ontario

Work Schedule:

M-F 8-4:30 pm EST. 1 hour lunc h

Job Summary:

This position will interact with external and key customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.

What You Will Do:

• Communicate directly with key customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.
• Research, document and administer product warranty programs including credits, replacements and return material authorizations.
• Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required.
• Act as consultant to advise basic product application.
• Represent the organization daily through customer contact and relationship-building.
• Work with internal departments to enable accurate account management and resolution of customer issues.
• Gather information for measurement, analysis and reporting.
• Make all necessary modifications and updates in the business systems to support all company processes.
• Meet all service level agreements as set by management.
• Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

What You Need to Succeed:

Knowledge, Skills and Abilities

• Minimum 2 years related customer service /industry experience
• Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.
• Understand basic customer needs and expectations to provide prompt effective resolution to requests.
• Ability to communicate solutions to customers in ways they can understand and implement.
• Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
• Excellent written and verbal communications skills with the ability to apply problem solving techniques.
• Working knowledge of Microsoft Office and manufacturing operating systems.

Education

Post-Secondary Education / equivalent years of experience preferred

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
• You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us:

• A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose
• High energy, influential, cross collaborative team environment
• Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
• Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
• Competitive base salary
• Health, dental and other insurance coverage, helping you "be safe, be healthy"
• Tuition Reimbursement
• Employee Discounts
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Compensation : This range is provided by Allegion. Your actual pay will be based on your skills and experience.
• The expected Base Salary Range: $50,000 to $60,000. The actual compensation will be determined based on experience and other factors permitted by law.
• Bonus Eligible: Yes {LIP 5%}
• Equity Eligible: No
• Holiday & PTO Pay Eligible: Yes
• Overtime Eligible: Yes

Additional Disclosures:

• AI is used in applicant screening or selection.
• Is this for a current vacancy: Yes

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ([e-mail]) .

Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)