Customer Experience Representative

The Aaron's Company, Inc.; Town of Florida (NY); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive pay

Benefits

Team-oriented environment

Job summary

A leading retail company is seeking a Customer Experience Representative in New York, responsible for operating cash terminals and processing customer payments. This entry-level role involves handling inquiries, maintaining cash registers, and ensuring customer satisfaction. Ideal candidates will have basic math skills and the ability to read English. Competitive pay and benefits are offered in a diverse and inclusive work environment.

Qualifications

• Any combination of education and experience equivalent to graduation from high school.
• Prior retail experience is preferred.

Responsibilities

• Operate cash terminal and verify purchase price.
• Process customer payments.
• Handle customer inquiries.
• Clean and maintain assigned cash register.
• Detect signs of shoplifting and communicate issues.

Skills

Basic math skills

Ability to read English

Ability to stand and/or sit continuously

Education

High school graduation or equivalent

Job description

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Experience Representative

To operate cash terminals in a store, process customer payment, undirected, and do related work as required. This is an entry level, hourly position that will report directly to the Cash Office Manager.

Duties And Responsibilities

• Operate cash terminal and verify purchase price.
• Process customer payments.
• Handle customer inquiries.
• Clean and maintain assigned cash register and counter using basic cleaning supplies
• Detect common signs of shoplifting, theft, and other security risks involving customers and co‑workers and to promptly communicate potential problems to store management or security.

Required Education, Experience, And Certifications

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities to accurately perform the above requirements.
• Prior retail experience is preferred.
• No special license is required.

Required Skills And Competencies

• Ability to read English (or some other language as may be required for a specific store) sufficiently to read customer checks, customer identification, and similar written materials.
• Basic math skills, including addition and subtraction, necessary to verify cash register functions and make change.
• Ability to grasp and lift or otherwise move goods weighing up to 20 pounds at ten feet to the back of the cash area.
• Ability to stand and/or sit continuously, perform essential job functions for six to eight hour shift with one fifteen minute and one half hour break.

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is an Equal Opportunity Employer.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [e-mail].