Customer Experience Representative

The Aaron's Company, Inc.; Miami (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

The Aaron’s Company, Inc. is seeking a Customer Experience Representative to assist in store operations and serve customers with friendly, responsive service. This entry-level, hourly role reports to the Cash Office Manager and offers a pathway to growth in a team-focused environment.

In this position you will operate cash terminals, process payments, handle inquiries, and help maintain a clean, secure checkout area while upholding company standards and loss-prevention practices.

Qualifications

• High school diploma or equivalent required.
• No special license required.
• Any combination of education and experience acceptable.

Responsibilities

• Operate cash terminal and verify purchase price.
• Process customer payments.
• Handle customer inquiries.
• Maintain cash register and counter using basic cleaning supplies.
• Detect signs of shoplifting and communicate concerns to store management or security.

Skills

Read English

Basic Math

Lift 20 lbs

Endurance (6-8 hrs)

Education

High School Diploma or equivalent

Job description

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Experience Representative

Summary

To operate cash terminals in a store, process customer payment, undirected, and do related work as required. This is an entry level, hourly position that will report directly to the Cash Office Manager.

Duties And Responsibilities

• Operate cash terminal and verify purchase price.
• Process customer payments.
• Handle customer inquiries.
• Clean and maintain assigned cash register and counter using basic cleaning supplies
• Detect common signs of shoplifting, theft, and other security risks involving customers and co-workers and to promptly communicate potential problems to store management or security.

Required Education, Experience, And Certifications

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities to accurately perform the above requirements.

Prior Retail Experience Is Preferred

No special license is required.

Required Skills And Competencies

• Ability to read English (or some other language as may be required for a specific store) sufficiently to read customer checks, customer identification, and similar written materials.
• Basic math skills, including addition and subtraction, necessary to verify cash register functions and make change.
• Ability to grasp and lift or otherwise move goods weighing up to 20 pounds at ten feet to the back of the cash area.
• Ability to stand and/or sit continuously perform essential job functions for six to eight hour shift with one fifteen minute and one half hour break.

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is an Equal Opportunity Employer.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Candidates who require accommodation during the recruitment process should contact [e-mail].