Customer Experience Representative

Capitol Federal® Savings Bank; Topeka (KS); On-site; Full time

Job summary

Join a leading bank as a Customer Experience Representative, where you'll be the first point of contact for customers. This full-time role focuses on delivering exceptional service through effective communication and problem-solving. Enjoy immediate benefits like paid time off and a supportive work environment that encourages career growth. With a commitment to excellence, you'll help uphold the bank's reputation as one of the best places to work in America.

Benefits

Paid time off and holidays available on first day

Benefits for anyone working 20 hours or more

Qualifications

• 1-3 years of similar or related experience required.

Responsibilities

• Assist customers via phone by providing product/service information.
• Resolve customer account problems accurately and efficiently.

Skills

Effective Problem-Solving Skills

Effective Listening Skills

People-First Mindset

Patient

Ability to Work Under Stress

Education

High school education or equivalent

Job description

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Job Details

Job Type: Full-Time

Do you perform well under pressure and love interacting with customers over the phone? Join our team as a Customer Experience Representative and be a vital part of our commitment to delivering top-notch customer experiences.

Job Description

Pay: $16.50 per hour

We are seeking people who will go above and beyond to meet our customer’s needs.

As a Customer Experience Representative, you will receive incoming calls and assist customers by providing product/service information and resolving any emerging problems that our customer accounts might face accurately and efficiently.

Qualities for a Customer Experience Representative

• People-First Mindset
• Patient
• Effective Problem-Solving Skills
• Ability to Work Under Stress
• Effective Listening Skills

Benefits

• Paid time off and holidays are available on your first day!
• Benefits are available to anyone working 20 hours or more per week!

Requirements

• High school education or equivalent
• A minimum of one to three years of similar or related experience.

These opportunities offer career growth within a full-service financial institution with over 130 years of history. In 2024, Newsweek recognized Capitol Federal as one of the best places to work in America! Capitol Federal is an equal opportunity employer.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Banking

Referrals increase your chances of interviewing at Capitol Federal Savings Bank by 2x.

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