Customer Experience Representative

goldfish-careers; Tacoma (WA); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Paid on-the-job training

Flexible scheduling

Culture driven company

Employee recognition programs

Job summary

Goldfish Swim School Tacoma is seeking a friendly front desk associate to greet families, process registrations, and respond to inquiries. You will be the first point of contact, helping to drive member sign-ups and create a positive experience aligned with our brand.

We value high energy, excellent communication, and a reliable work ethic. Paid on-the-job training and flexible scheduling support your development in a culture-driven team focused on safety and care for kids.

Qualifications

• Ability to work with children.
• Excellent communication and organizational skills.
• High energy and energetic attitude.
• Strong work ethic and reliability.
• Must pass background examinations prior to training.

Responsibilities

• Answers phones, emails, and texts in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Resolves customer concerns/complaints professionally.
• Assists customers with purchases of merchandise and memberships.
• Greets parents and students at the front desk.
• Checks in students on the attendance system.
• Maintains lobby, snack shack, changing areas and restrooms.
• Makes calls to resolve account problems.
• Enforces safety rules and administers first aid when necessary.

Skills

Work with children

Excellent communication

High energy

Strong work ethic

Background check

Job description

Benefits

• Employee discounts
• Flexible schedule

Summary

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.

Make waves and pave the way for your career.

At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.

Perks and Benefits

• Paid on-the-job training
• Flexible scheduling
• Culture driven company
• Employee recognition programs

Primary Duties and Responsibilities

• Answers telephones, emails and texts and responds to inquiries in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Resolves customer concerns/complaints using a professional approach.
• Assists customers with purchases of merchandise and memberships.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms.
• Makes calls to resolve open account problems.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Job Qualifications and Skills

• Ability to work with children
• Excellent communication and organizational skills
• High energy
• Strong work ethic
• Must pass background examinations prior to training

About Goldfish Swim School: Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can‑do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one‑of‑a‑kind culture that will make you smile, too!

Safety Standards

The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:

• Every shift has an on‑staff cleaner to sanitize high touch areas in our lobby and pool areas.
• Our pools are disinfected with chlorine to provide the safest swimming environment.
• Our state‑of‑the‑art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus.

Goldfish Swim School Tacoma is an Equal Opportunity Employer.