Customer Experience Representative

Goldfish Swim School; Tacoma (WA); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Paid on-the-job training

Flexible scheduling

Culture driven company

Employee recognition programs

Job summary

Goldfish Swim School Tacoma is seeking a friendly, energetic front desk associate to provide outstanding customer service and drive registrations. You will greet families, handle inquiries, and guide prospective members through the signup process with a positive image of the company.

Join a culture-driven team that values safety, training, and professional growth, while helping children develop confidence in the water and lifestyle skills for lifelong learning.

Qualifications

• Ability to work with children.
• Excellent communication and organizational skills.
• High energy and a strong work ethic.
• Must pass background examinations prior to training.

Responsibilities

• Answers calls, emails, and texts professionally.
• Conducts sales calls for prospective members.
• Processes student registrations using sales/customer service techniques.
• Resolves customer concerns/complaints professionally.
• Assists customers with purchases of merchandise and memberships.
• Greets parents and students at the front desk.
• Checks in students on attendance system.
• Maintains lobby and restrooms cleanliness.
• Makes calls to resolve open account problems.
• Enforces safety rules and administers first aid when necessary.

Skills

Ability to work with children

Excellent communication

Organizational skills

High energy

Background checks (pre-training)

Job description

Benefits

• Employee discounts
• Flexible schedule

Summary

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.

Make waves and pave the way for your career.

At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.

Perks and Benefits

• Paid on-the-job training
• Flexible scheduling
• Culture driven company
• Employee recognition programs

Primary Duties and Responsibilities

• Answers telephones, emails and texts and responds to inquiries in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Resolves customer concerns/complaints using a professional approach.
• Assists customers with purchases of merchandise and memberships.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms.
• Makes calls to resolve open account problems.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Job Qualifications and Skills

• Ability to work with children
• Excellent communication and organizational skills
• High energy
• Strong work ethic
• Must pass background examinations prior to training

About Goldfish Swim School: Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can‑do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one‑of‑a‑kind culture that will make you smile, too!

Safety Standards

The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:

• Every shift has an on‑staff cleaner to sanitize high touch areas in our lobby and pool areas.
• Our pools are disinfected with chlorine to provide the safest swimming environment.
• Our state‑of‑the‑art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus.

Goldfish Swim School Tacoma is an Equal Opportunity Employer.