Customer Experience Representative

Oldcastle APG; Spokane (WA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Paid time off 120 hours per year

401(k) plan

Disability benefits

Nine paid holidays per year

Job summary

Oldcastle APG in Spokane, WA is seeking a customer-support specialist to ensure the highest level of satisfaction by guiding clients, answering questions, and resolving issues with professionalism and accuracy.

You will manage orders, enter information, process credits, track deliveries, and assist the sales team while building strong internal and external relationships. This on-site role requires attention to detail, basic math, and strong Microsoft Office skills.

Qualifications

• High school diploma or equivalent.
• Detail oriented with good math and organizational skills.
• Experience with a multi-line phone system and MS Office preferred.

Responsibilities

• Assist customers with product questions, orders, tracking, and issues.
• Enter email and phone orders into the system for delivery.
• Process credits/debits accurately and generate required reports.
• Support the sales team and maintain strong internal/external relationships.

Skills

Detail oriented

Problem solving

Multi-tasking

Phone skills

Organizational skills

Education

High school diploma / equivalent

Tools

Microsoft Office

Job description

Job ID: 527254

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.

Job Location

This position will be on-site, based in Spokane, WA.

Job Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints, and problems
• Enter email and phone orders into system for delivery
• Issue credits or debits accurately, when applicable
• Send open order reports, as required
• Meeting daily quotas
• Process credit card payments through Cenpos
• Answer incoming calls via WEBEX Cisco system
• Provide information requested by customers in a timely fashion
• Ensure accuracy of invoices and on-time delivery of orders
• Track orders from entry into the system to delivery or pick up by the customer
• Support the sales team, as required
• Build strong relationships both internally and externally
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

Job Requirements

• High school diploma / equivalent or comparable in related experience
• Detail oriented
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem-solving skills
• Experience with a multi-line phone system
• Attention to detail
• Ability to work overtime when needed
• Pleasant phone personality
• Ability to multi-task

Compensation

• The hourly pay rate is $25/hr
• Paid time off - 120 hours per calendar year (prorated in first year)
• 401(k) plan
• Short-term and long-term disability benefits
• Nine paid holidays per year

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an Aff...

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.