Customer Experience Representative

Permobil, Inc.; Pasco (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits begin

HSA contribution matching up to $1,600

401(k) Retirement - generous employer匹

Generous PTO

Employer paid LTD, STD, Life Insurance

Job summary

Permobil, Inc. is seeking a Customer Experience Representative in Pasco, WA. This full-time role (Mon-Fri, 6:00am-2:30pm) provides support to customers, sales reps, and end users around the world.

You will process quotes, parts orders, chair orders, and returns while building strong customer relationships. The ideal candidate has 2–4 years of customer support experience, strong English communication and professional demeanor, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum of at least 2-4 years' experience of customer support.
• Proven customer support experience or experience as a Client Services Representative.
• High school diploma or GED.
• Call center experience a plus.
• Proficiency in the English language (written and oral); strong grammar skills.
• Ability to communicate with a pleasant voice and in a professional manner.

Responsibilities

• Support customers, sales reps, and end users worldwide.
• Process quotes, parts orders, chair orders and returns within the region.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Collaborate with internal teams and adapt to flexible schedules.

Skills

Communication skills

English proficiency

Attention to detail

Customer service mindset

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

Customer Experience Representative

Permobil has a position open for a Customer Experience Representative

• Pay Range: $20.00 - $21.00 per hour
• Shift: 1st Shift
• Schedule: Full-time Monday-Friday, 6:00am-2:30pm
• Training Schedule: 7:00am-3:30pm until training is complete
• Overtime: May be required based on business needs
• Location: Pasco

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Build what's next at Permobil.

Permobil exists to create a future that is free from mobility limitations. We design and deliver innovative mobility solutions that transform lives-helping people live with greater independence, dignity, and freedom.

We are entering our next phase of growth by:

• Driving faster, breakthrough innovation
• Building a world-class, resilient manufacturing system
• Delivering exceptional customer experiences that build lifelong loyalty.

Supported by a bold, people-first culture and an AI-enabled business, we are turning ambition into impact at scale.

Join us in shaping the future of mobility.

Your Role in Our Mission

• This position is part of the
  Customer Experience team in Pasco, WA. This role reports directly to the Customer Experience Manager.
• The Customer Experience representative is part of a team that provides support to customers, sales reps, and end users all over the world. For specific duties, see below.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Typically requires a minimum of 2-3 years of related experience. Typically requires a general education, vocational training and/or on-the-job training.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.
• Dedicated Point of Contact for specified international region, providing daily and technical support.
• Process quotes, parts orders, chair orders and returns when applicable within the region.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ability to multi-task, prioritize, and manage time effectively.
• Support Customer Experience teams as needed.
• Follow direction, procedures, and instructions for all work assignments.
• Work as a team and maintain professionalism at all levels in the organization.
• Maintain regular and predictable attendance; report to work on time.
• Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.
• Highlight cross-functional collaboration and ownership.
• Emphasize continuous improvement and efficiency.

What You'll Bring

• Minimum of at least 2-4 years' experience of customer support.
• Proven customer support experience or experience as a Client Services Representative.
• High school diploma or GED.
• Call center experience a plus.
• Proficiency in the English language (written and oral); strong grammar skills.
• Ability to communicate with a pleasant voice and in a professional manner.
• Attention to detail and ability to perform accurate work.
• Ability to maintain confidentiality of information and records.
• Ability to work independently, self-starter, with minimal supervision.
• Ability to prioritize and reprioritize tasks on an ongoing basis.
• Basic computer, and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.
• Ability to multi-task and work in a fast-paced environment and manage time effectively.
• Interact with a multitude of internal areas including Sales, Transportation, Production Planning.
• Ability to accommodate flexible or varied work schedules.
• Ability to thrive in a fast-paced, evolving environment
• Strong problem-solving mindset

Pay Transparency

The expected pay range for this role is $20.00 - $21.00 per hour. Final compensation will depend on factors such as experience, skills, and internal equity.

In addition to base pay, Permobil offers our full-time employees the following:

• Medical, Dental, and Vision benefits that begin on your first day.
• HSA contribution matching up to $1,600/year
• 401(k) Retirement - 100% employer match on the first 3%, with 50% matching on the next 2% with immediate vesting. Traditional and ROTH options.
• Generous PTO policies
• 100% Employer paid LTD, STD, and Life Insurance plans

Permobil will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Additional Details

About Permobil

Permobil was founded on the belief that helping people achieve the greatest level of independence is a basic human right. For over 50 years, we've been a global leader in advanced rehabilitation technology, continuously improving the lives of our users through innovative mobility solutions.

Today, our portfolio includes power wheelchairs, seating and positioning products, and manual mobility solutions. Permobil operates in more than 18 countries and is part of Patricia Industries, a subsidiary of Investor AB.

For information regarding Permobil's Privacy Notice, please visit Permobil Candidate Privacy NoticePermobil Candidate Privacy Notice

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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