Customer Experience Representative

Coastalwasteinc; Panama City (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Medical, Dental & Vision

401(k) with Company Match

Paid Time Off & Holidays

Employee Referral Program

Career Growth & Advancement Opportuni…

Collaborative Team Environment

Opportunity to make a difference for我們

Job summary

Coastal Waste & Recycling in Panama City, FL is hiring a Customer Experience Representative to be the voice of our company, delivering exceptional service across phone, email and other channels. You'll work with Operations to resolve issues, process service requests, and keep accurate customer records, while collaborating with Coastal markets to ensure consistent, caring support.

If you enjoy helping others and thrive in a team, join us and grow with a leading Southeast waste and recycling

Qualifications

• Previous customer service experience.
• Strong communication and active listening skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new technology.
• Experience with Microsoft Office applications.
• Bilingual (English/Spanish or English/Creole) is a plus.

Responsibilities

• Deliver exceptional customer service through phone, email, and other communication channels.
• Respond to customer inquiries regarding services, billing, account information, and service requests.
• Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.
• Process account changes, new service requests, cancellations, and other customer transactions accurately.
• Maintain detailed and accurate customer records within company systems.
• Communicate clearly and professionally while building positive relationships with customers.
• Partner with teammates across all Coastal markets to help balance workloads and provide seamless customer support.
• Follow up with customers, when appropriate, to ensure concerns have been resolved and expectations have been exceeded.
• Support special projects and other customer experience initiatives as assigned.

Skills

Customer service experience

Strong communication

Active listening

Problem-solving

Organizational skills

Multitasking

Comfortable using computers

Tools

Microsoft Office

Job description

## Customer Experience RepresentativeApplylocations: Panama City, FLtime type: Full timeposted on: Posted Todayjob requisition id: CWR100239## About Coastal Waste & Recycling At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us. ## Create Exceptional Customer ExperiencesDo you enjoy helping people, solving problems, and making someone's day a little easier? As a Customer Experience Representative at Coastal Waste & Recycling, you'll be the voice of our company, building trust with our customers by delivering exceptional service with every interaction.At Coastal, customer service is a team effort. Our Customer Experience Representatives work together to support customers across all of our markets, partnering with Operations to ensure every customer receives timely, accurate, and caring service.## ## Your RoleAs a Customer Experience Representative, you'll help customers by answering questions, resolving concerns, processing service requests, and partnering with Operations to deliver a seamless customer experience. Through our technology and collaborative team approach, you'll support customers across multiple Coastal locations, helping ensure every customer receives the same great service no matter where they are.## ## What You'll Do* Deliver exceptional customer service through phone, email, and other communication channels.* Respond to customer inquiries regarding services, billing, account information, and service requests.* Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.* Process account changes, new service requests, cancellations, and other customer transactions accurately.* Maintain detailed and accurate customer records within company systems.* Communicate clearly and professionally while building positive relationships with customers.* Partner with teammates across all Coastal markets to help balance workloads and provide seamless customer support.* Follow up with customers, when appropriate, to ensure concerns have been resolved and expectations have been exceeded.* Support special projects and other customer experience initiatives as assigned.## ## What You'll Bring* Previous customer service experience.* Strong communication and active listening skills.* A positive attitude with a passion for helping people.* Excellent problem-solving and organizational skills.* Ability to multitask in a fast-paced environment.* Comfortable using computers and learning new technology.* Experience with Microsoft Office applications.* Bilingual (English/Spanish or English/Creole) is a plus.## ## Why You'll Love Working Here* Competitive Pay* Comprehensive Medical, Dental & Vision Benefits* 401(k) with Company Match* Paid Time Off & Holidays* Employee Referral Program* Career Growth & Advancement Opportunities* Collaborative Team Environment* Opportunity to make a difference for our customers every dayIf you're someone who enjoys helping others, thrives in a team environment, and takes pride in delivering exceptional service, we'd love to have you join the Coastal family.**Coastal Waste & Recycling is proud to be an Equal Opportunity Employer.**### About CoastalAt Coastal, our company culture is based on integrity. We do the right thing for our employees, customers, community, and environment. Because we are focused on doing the right thing, accountability, safety, environmental stewardship, and customer service are organic to our culture. The Coastal founders believe strongly, that keeping focused on the people they have the privilege to serve will solidify their position in the industry and separate them from their competitors. Starting a level playing field with facilities and equipment, the true worth of a service organization is in its people. Take a look at our careers and apply today! Coastal Waste & Recycling is an Equal Opportunity Employer and shall not discriminate in hiring, promoting, pay, benefits, termination or any other aspect of employment on the basis of race, color, religion, gender, national origin, disability, age, sexual orientation or marital status. Coastal Waste & Recycling is a Drug Free Workplace and drug testing is a condition of employment.