Customer Experience Representative

Alpine Specialty Services; Mountlake Terrace (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid training

Performance bonuses

On-site gym

Game room

Drinks & snacks

Employee discounts

Career coaching (on-site)

401(k) match

Health insurance

Paid time off

Job summary

Alpine Specialty Services is seeking a Customer Experience Representative in the United States. You will be the friendly voice customers rely on for questions, scheduling, and service coordination, ensuring professional and caring interactions.

Starting with paid training, you’ll earn $20.00 per hour, then $21.00–$22.00 per hour after training, with performance bonuses increasing total earning potential to $27.00–$35.00+ per hour.

Qualifications

• Experience in customer service, scheduling, hospitality, retail, inside sales, call center operations, or administrative support.
• Strong computer skills and attention to detail are essential.
• Able to communicate professionally.

Responsibilities

• Answer incoming customer calls and respond to service inquiries
• Schedule appointments accurately and efficiently
• Educate customers on available services and solutions
• Build rapport and provide an exceptional customer experience
• Maintain detailed customer records and appointment information
• Work closely with internal departments to ensure seamless communication
• Identify opportunities to provide additional value through consultative conversations

Skills

Customer service

Scheduling

Hospitality

Retail

Inside sales

Call center

Administrative support

Attention to detail

Computer skills

Job description

Customer Experience Representative

Alpine Specialty Services

Paid Training at $20.00 per Hour

Starting Pay After Training: $21.00-$22.00 per Hour Plus Performance Bonuses

Total Earning Potential: $27.00-$35.00+ per Hour

Turn Great Conversations Into Lasting Customer Relationships

Every customer interaction matters. At Alpine Specialty Services, our Customer Experience Representatives are the friendly voice customers rely on when they need help, have questions, or are ready to schedule service. If you enjoy helping people, communicating with confidence, and creating exceptional experiences, this could be the perfect opportunity for you.

For more than 57 years, Alpine Specialty Services has earned the trust of homeowners through outstanding service and a commitment to doing what's right. As part of our Customer Experience team, you'll play an important role in maintaining that reputation while helping customers receive the solutions they need.

Why You'll Love Working Here

• Paid training at $20.00 per hour

• Starting pay of $21.00-$22.00 per hour after training

• Performance bonuses with total earning potential of $27.00-$35.00+ per hour

• Clear opportunities for advancement and career growth

• Established company with more than 57 years of success

• Collaborative, supportive team environment

• Ongoing coaching and professional development

• Employee-focused culture that promotes from within

Benefits

• Medical, dental, and vision insurance

• Paid vacation and holidays

• 401(k) with company match

• Professional career coaching for every employee, on-site

• Free on-site gym and game room

• Drinks and snacks stocked daily

• Employee discounts on our services

• Company events and recognition programs

What You'll Do

As a Customer Experience Representative, you'll be the first point of contact for customers reaching out to Alpine. You'll answer incoming calls, respond to customer questions, schedule appointments, and ensure every interaction is handled with professionalism, accuracy, and genuine care.

This is not a cold-calling or high-pressure sales position. Instead, you'll educate customers about available services, recommend appropriate solutions, and help them feel confident in choosing Alpine while creating a smooth and positive experience from beginning to end.

Primary Responsibilities

• Answer incoming customer calls and respond to service inquiries

• Schedule appointments accurately and efficiently

• Educate customers on available services and solutions

• Build rapport and provide an exceptional customer experience

• Maintain detailed customer records and appointment information

• Work closely with internal departments to ensure seamless communication

• Identify opportunities to provide additional value through consultative conversations

What We're Looking For

We're looking for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced environment. Successful candidates are organized, dependable, and comfortable balancing multiple tasks while maintaining a positive attitude.

Experience in customer service, scheduling, hospitality, retail, inside sales, call center operations, or administrative support is preferred but not required. Strong computer skills, attention to detail, and the ability to communicate professionally are essential.