Customer Experience Representative

Loma Systems; Carol Stream (IL); On-site; USD 39,000 - 41,000; Full time

Job summary

ITW is seeking a candidate to handle quotations for spare parts and service calls, and to process sales orders for standard equipment, service, and parts. The role involves reviewing orders for proper shipping and billing details, entering data, and generating invoices.

Additionally, the job requires completing service-related administration, coordinating with customers, and supporting ITW toolbox initiatives while managing priorities for continuous improvement.

Responsibilities

• Prepare quotations for spare parts and service calls using various proprietary software.
• Process sales orders for standard equipment, service, and spare parts. This includes assessing incoming orders for correct shipping and billing information, the accurate entry of order details, and invoice creation.
• Ensure all service-related administration is completed as required. This includes logging of service visit requests, service order entry, and invoicing.
• Coordinate effective communication with customers, both external and internal, ensuring accurate and timely resolution to all inquiries.
• Pro-actively participate in ITW’s toolbox initiatives.
• This role will require the successful candidate to set and manage their own priorities, all with an eye towards continual improvement.
• In addition to the duties listed above, the position holder must complete other tasks assigned by their manager or team leader.

Job description

Job Description

• Prepare quotations for spare parts and service calls using various proprietary software.
• Process sales orders for standard equipment, service, and spare parts. This includes assessing incoming orders for correct shipping and billing information, the accurate entry of order details, and invoice creation. As well as order administration tasks, via customer updates, shipping notifications, and tracking information.
• Ensure all service-related administration is completed as required. This includes logging of service visit requests, service order entry, and invoicing.
• Coordinate effective communication with customers, both external and internal, ensuring accurate and timely resolution to all inquiries.
• Pro-actively participate in ITW’s ‘toolbox’ initiatives.
• This role will require the successful candidate to set and manage their own priorities, all with an eye towards continual improvement.
• In addition to the duties listed above, the position holder must complete other tasks assigned by their manager or team leader.

• Prepare quotations for spare parts and service calls using various proprietary software.
• Process sales orders for standard equipment, service, and spare parts. This includes assessing incoming orders for correct shipping and billing information, the accurate entry of order details, and invoice creation. As well as order administration tasks, via customer updates, shipping notifications, and tracking information.
• Ensure all service-related administration is completed as required. This includes logging of service visit requests, service order entry, and invoicing.
• Coordinate effective communication with customers, both external and internal, ensuring accurate and timely resolution to all inquiries.
• Pro-actively participate in ITW’s ‘toolbox’ initiatives.
• This role will require the successful candidate to set and manage their own priorities, all with an eye towards continual improvement.
• In addition to the duties listed above, the position holder must complete other tasks assigned by their manager or team leader.

Compensation Information

$28-$30

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.