Customer Experience Representative

Ingram Micro; Buffalo (NY); On-site; USD 50,000 - 79,000; Full time

Job summary

Ingram Micro is seeking a Customer Experience Representative to support customers, vendor partners, and internal sales teams by delivering exceptional service, driving platform adoption, and helping customers maximize the value of our solutions.

This role combines customer engagement, sales support, solution enablement, and relationship management to drive customer satisfaction and business growth across a portfolio of customers and vendors.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of experience in customer service, customer success, account support, sales support, or related field.
• Experience working directly with customers in a professional business environment.
• Strong problem-solving and relationship-building skills.

Responsibilities

• Promote adoption and utilization of the Ingram Micro Xvantage platform among customers and vendor partners.
• Analyze data to identify opportunities for growth and improved customer outcomes.
• Help customers maximize the value of Ingram Micro's solutions, services, and programs.
• Develop understanding of Ingram Micro's products and solutions; stay informed on industry trends.
• Partner with sales teams to understand customer needs and support pre-sales activities.

Skills

Communication skills

Customer service

Relationship management

Sales support

Problem solving

Education

Bachelor's degree or equivalent combination of education and experience

Tools

CRM platforms

Microsoft Office

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.comCome join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!Help Customers Grow. Drive Business Success.Ingram Micro is seeking a Customer Experience Representative (CER) to support customers, vendor partners, and internal sales teams by delivering exceptional service, driving platform adoption, and helping customers maximize the value of our solutions.As a Customer Experience Representative, you will serve as a trusted resource for a portfolio of customers and vendors, providing support, education, and recommendations that help drive customer satisfaction, sales growth, and overall business success. This role combines customer engagement, sales support, solution enablement, and relationship management.If you enjoy building relationships, identifying opportunities, solving problems, and helping customers achieve their goals, we'd love to hear from you.Key ResponsibilitiesCustomer Success & Platform AdoptionPromote adoption and utilization of the Xvantage platform among customers and vendor partners.Analyze available data and insights to identify opportunities for growth and improved customer outcomes.Help customers maximize the value of Ingram Micro's solutions, services, and programs.Deliver recommendations that support customer retention, engagement, and business growth.Solution EnablementDevelop a strong understanding of Ingram Micro's products, services, and technology solutions.Stay informed on industry trends, emerging technologies, and competitive offerings.Support the creation and delivery of customer-facing presentations, sales resources, and enablement materials.Participate in training sessions to strengthen customer knowledge and adoption of solutions.Sales SupportPartner with sales teams to understand customer needs and recommend appropriate solutions.Assist with customer communications, proposals, and other pre-sales activities.Support pipeline development, customer acquisition, and cross-sell opportunities.Contribute to initiatives that drive revenue growth and customer satisfaction.Customer EngagementBuild strong relationships with customers through proactive outreach and ongoing support.Understand customer goals, challenges, and business needs.Provide timely, professional responses to customer inquiries and service requests.Deliver a positive customer experience throughout the customer lifecycle.Vendor RelationshipsCollaborate with vendor partners to stay current on products, promotions, and programs.Leverage vendor resources to provide the best solutions for customers.Act as a liaison between customers, vendors, and internal teams when needed.QualificationsRequiredBachelor's degree or equivalent combination of education and experience.Minimum of 3 years of experience in customer service, customer success, account support, sales support, account management, or a related field.Experience working directly with customers in a professional business environment.Strong problem-solving and relationship-building skills.PreferredExperience within technology, distribution, SaaS, cloud, telecommunications, or related industries.Knowledge of CRM systems and customer engagement tools.Experience supporting sales teams and customer growth initiatives.Skills & CompetenciesExcellent verbal and written communication skills.Strong customer service orientation and relationship management skills.Ability to identify customer needs and recommend solutions.Strong organizational skills and attention to detail.Comfortable working in a fast-paced, collaborative environment.Ability to manage multiple priorities and deliver results.Proficiency with CRM platforms and Microsoft Office applications.Analytical mindset with the ability to utilize data and insights to drive customer outcomes.Why Join Ingram Micro?At Ingram Micro, you'll have the opportunity to work with leading technology partners, support innovative solutions, and make a direct impact on customer success. You'll collaborate with talented teams, develop your professional skills, and help customers grow their business in a dynamic and evolving industry.Apply today and become part of a team that puts customers at the center of everything we do.The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.