Customer Experience Rep

Polaris Industries; Plymouth (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

Polaris Industries seeks a Customer Experience Representative to enhance customer satisfaction through effective communication and support. The role requires problem-solving skills and a commitment to delivering a personalized experience while working in a collaborative environment. Candidates should have a high school diploma and a desire to learn about Polaris products and services.

Benefits

Comprehensive health, dental, and vision insurance

Employee Stock Ownership Plan

401(k) matching contributions

Wellness programs

Paid time off

Qualifications

• Minimum of two years direct interface with consumers preferred.
• Strong desire to deliver industry-leading consumer service.
• Excellent oral and written communication skills.

Responsibilities

• Interact with customers to solve order and product related issues.
• Facilitate problem solving and dispute resolution.
• Support contact center personnel to drive customer satisfaction.

Skills

Customer Service

Problem Solving

Communication

Attention to Detail

Education

High School Diploma or Equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

CRM Software

AS400

Job description

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

JOB SUMMARY:

The PG&A Customer Experience Representative is a Polaris brand champion who delivers a personalized, high touch experience to help our customers navigate the road or trail they’re on. Provide industry-leading consumer service to Polaris end users. Work in a team environment supporting and training first level consumer service and handling escalated cases to deliver world-class, customer-centric service solutions to Polaris customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supports contact center personnel with tools, process and information to drive customer satisfaction
• Interact with customers via email and over the phone to solve order and product related issues
• Use resources to assist in the buying decision of customers using Polaris managed websites and online Marketplaces
• Be Subject Matter Expert on Polaris Vehicles, Parts and Accessories; providing accurate fitment, diagnosis and support to Polaris Customers
• Ensures that customers have a positive experience; commit to meet or exceed customer expectations
• Facilitate problem solving, research, and dispute resolution between Polaris dealers, PG&A Technical Support, e-Commerce and consumers
• Use metrics to improve consumer satisfaction and conduct data analysis to identify root causes
• Accountable for follow-up with customers to assure problems/issues receive a timely response or resolution
• Build long-term relationships by providing customer-centric solutions in a timely fashion
• Maintain a positive representation of all Polaris brands at all times
• Participation in weekly status meetings with direct, indirect manager, and team
• Other duties as assigned

SKILLS & KNOWLEDGE

• High School Diploma or Equivalent required, Bachelor’s degree (preferred)
• Minimum of two years direct interface with consumers with Powersport, Motorcycle or Automotive dealership experience preferred
• Strong desire to deliver industry-leading consumer service and build strong consumer relationships
• Ability to maintain a positive attitude and treat each contact with professionalism and respect
• Strong prioritization skills and attention to detail
• Excellent problem solving and conflict resolution skills required
• Ability to work well under pressure and manage stressful interactions
• Ability to ask questions, easily process information and translate that to action
• Excellent oral and written communication skills; proficient in explaining complex situations to customers in an easy to understand fashion
• Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and SharePoint. CRM and AS400 experience a plus
• Technical/mechanical aptitude a plus

WORKING CONDITIONS:

Remote with intermittent attendance at Plymouth Office

The pay range for Minnesota is $21.00 to $28.00 per hour, plus eligibility for overtime. Individual pay is determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.

#LI-CS99

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture.At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generousmatching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or [e-mail] .To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) .