Customer Experience Programs Coordinator

Pearson; Indiana (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

Pearson is seeking a Customer Relations Program Coordinator to join our Bloomington West, Minnesota team. This role handles customer inquiries from multiple channels, collaborates with internal departments, and owns escalation through issue resolution, ensuring high-quality service for clients.

Ideal candidates have strong communication, training or coaching background, and several years of customer service experience. High school diploma required; bachelor’s degree preferred.

Qualifications

• Minimum High School Diploma or Equivalent
• Bachelor’s Degree preferred or equivalent work experience
• Experience training, teaching, or coaching
• 3+ years customer service experience preferred

Responsibilities

• Program and Client Service: Follow through with incidents, reports, and projects; Receive and respond to client queries; Ensure candidate results are sent to clients in accordance with KPIs; Act as an escalation point for service related issues; Promote client programs and products; Identify opportunities for improvement and efficiencies.

Skills

Communication

Customer service

Time management

Organization

Problem solving

Interpersonal savvy

Coaching

Attention to detail

Multitasking

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Pearson is seeking a Customer Relations Program Coordinator to join our Bloomington West, Minnesota team. This role handles customer inquiries from multiple channels, collaborates with internal departments, and owns escalation through issue resolution, ensuring high-quality service for clients.

Ideal candidates have strong communication, training or coaching background, and several years of customer service experience. High school diploma required; bachelor’s degree preferred.