Commercial Technology Specialist, AWS

Corning Incorporated; Charlotte (NC); On-site; USD 102,000 - 140,000; Full time

Benefits offered by this job

Bonuses & long-term incentives

Pension plan with company-paid portion

401(k) matching

Job summary

Corning Incorporated is seeking a Commercial Technology Specialist for the Data Center Cabling space. You will engage with customers to understand needs, drive innovative cabling solutions, and coordinate with PLM, Solutions Innovation, and other teams to move concepts toward commercialization.

You will analyze customer requirements, support field trials, and help quantify new opportunities while ensuring cross-functional collaboration and strong communication throughout the engagement.

Qualifications

• Bachelor's degree in engineering, CS, or related field.
• 2–3 years of experience in Data Center Cabling infrastructure.
• Customer-centric engagement mindset with the goal of building trust and understanding customer needs.

Responsibilities

• Detail customer ISP/OSP network requirements and map Corning cabling solutions to those needs.
• Identify customer pain points and routine engagements within accounts.
• Spot inflection points in network designs to enable innovation.
• Collaborate with sales and customers to drive adoption of new solutions and support field trials.
• Coordinate with cross-divisional teams (Solutions Innovation, PLM, COC Technology, S&T) during discovery and solution selection.
• Engage DCBU customers with innovative ideas beyond immediate planning horizons.
• Develop understanding of new opportunity sizes within the DCBU account via VOC methods.
• Work with PLM to initiate Technology Development Projects and PPWs.
• Transition innovations to Marketing for commercialization with product strategy and benefits.
• Participate in initial commercialization meetings to set marketing strategy and rollout.

Skills

Customer engagement

Analytical thinking

Cross-functional collaboration

Communication

Problem solving

Driver mentality

Technical curiosity

Education

Bachelor's degree in engineering, CS, or business

2–3 years Data Center Cabling infra experience

Job description

The company built on breakthroughs. Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

The Commercial Technology Specialist role will be part of the Data Center Business Unit (DCBU). The primary function is driving new innovations within the target DCBU accounts which provide value to the end user through our value vectors of speed of deployment, labor savings, safety/risk reductions, and sustainability. Working closely with the commercial account teams, this role is the primary liaison between customer engagements and Corning’s technology organization. The customer engagement activities would involve an in-depth understanding of network switch architecture along with cabling solutions deployed to support the architecture. Routine engagement within the account is required to identify both current pain points with existing designs, along with inflection points in the architecture created from new applications or network speeds. Those discussions will lead into the need for new products to support the account. Working closely with the Product Line Management (PLM) organization, Commercial Technology will spearhead activities required to support the account such as defining prototype request, issuing an IPP request (Market and Product requirements Documents along with NPV), and supporting validation field trials.

Key Responsibilities

• Detailing customer specific ISP and OSP network requirements and leveraging Corning cabling solutions to support those architectures.
• Identify and analyze customer problems and pain points through routine engagements within assigned accounts.
• Identify potential inflection points in network design which allow for innovation.
• Working closely with sales and customers to drive adoption of new solutions to include supporting critical field-trials and customer qualification processes
• Ensure multifunctional cross-division collaboration in the discovery/ideation and solution selection process (Solutions Innovation, PLM, COC Technology, S&T etc.)
• Work with Solutions Innovation team to engage DCBU customers with innovation ideas which could be outside the immediate planning horizon of the end user.
• Develop an understanding for the size of new opportunities for COC within the DCBU account. This will involve developing a deep understanding for current and future customer needs by practicing rigorous Voice of Customer (VOC) methods.
• Work closely with PLM to initiate Technology Development Projects, by helping to perform the Project Profile Workshop (PPW).
• Transition new product/solution innovations to COC Marketing, with PLM support, to prepare for commercialization of the product/solution. This would involve presenting the product strategy, features, benefits, and value of the solution to the customer.
• Participate in initial commercialization meetings where product marketing strategy and “roll out” type is determined.
• Understand and track the current and future customer and competitive landscape as well as the threats of new technology substitution, to position COC for long term growth.

Required Education

• A bachelor's degree in a relevant field such as engineering, computer science, business, or a related discipline
• At least 2-3 years working in the Data Center Cabling infrastructure industry.
• Customer-Centric Approach: Excellent customer engagement mindset with the goal of building trust through open conversation and a display of subject mastery. Capability to identify and discuss customer needs and pain points effectively.
• Technical Curiosity and Aptitude: That desire to understand at a fundamental level and not willing to settle for surface level details.
• Analytical Logic: Ability to take complex applications and break them down to smaller building blocks of logic which can be put back together to easily communicate the larger picture in a simplistic manner; not being overwhelmed by complexity.
• Driver Mentality: Proven ability to lead an engagement effort by taking leadership role to define problem, identification of next steps, and follow-through to conclusion. Wired to look for engagement, rather than participate when engaged.
• Cross-Functional Collaboration: Ability to work collaboratively with cross-functional teams, including engineering, marketing, and sales, to drive innovation projects to success.
• Communication: Excellent communication skills, both written and verbal, to present ideas, project updates, and innovation strategies effectively.
• Problem-solving: Proficiency in identifying complex problems and devising effective solutions.

Desired Experiences

• Familiarity with the Hyperscale Data Center Market and the dynamics associated with a complex business model.
• Technical aptitude to understand Technology Vendors terminology, architectures, and how their products interface with COC products.
• Knowledge of basic fiber optic theory, products, and installation methods.
• Ability to interface with multiple departments/organizations to execute project plans.

This position does not support immigration sponsorship.

The range for this position is $101,623.00 - $139,732.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].