Customer Experience Pro — Scuba, Swim & Travel Concierge

PADI; Kentucky; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Supportive team

Skills growth

Aquatic adventures

Job summary

Diventures in Lexington, KY is hiring a Customer Experience Specialist/Scuba Retail Associate – Scuba Instructor. You will greet guests, tailor swim/SCUBA/travel solutions, keep the facility pristine, and resolve issues with a friendly, can-do attitude.

The role blends sales, service, and scuba education, with growth opportunities in certifications and career development. Expect hourly pay plus commission in a dynamic, customer-focused team environment.

Responsibilities

• Be the Star of the Show: Greet every customer with a big smile and authentic enthusiasm, making their day better just by meeting you.
• Craft Unique Experiences: Understand each customer’s dreams and needs, then match them with the perfect swim, SCUBA, or travel solution.
• Set the Stage: Keep our facility spotless, organized, and visually stunning - a place customers can’t wait to return to.
• Solve Problems Like a Pro: Handle challenges with grace, turning potential hiccups into reasons for customers to love us even more.
• Spread the Joy: Engage with customers through phone, email, or in person, delivering top-tier service every single time.

Job description

Diventures in Lexington, KY is hiring a Customer Experience Specialist/Scuba Retail Associate – Scuba Instructor. You will greet guests, tailor swim/SCUBA/travel solutions, keep the facility pristine, and resolve issues with a friendly, can-do attitude.

The role blends sales, service, and scuba education, with growth opportunities in certifications and career development. Expect hourly pay plus commission in a dynamic, customer-focused team environment.