Customer Experience Pro - On-Site Spokane | $25/hr + PTO

Oldcastle APG; Spokane (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Short-term and long-term disability

Nine paid holidays per year

Job summary

Oldcastle APG, a CRH company, is seeking a Customer Experience Representative to join our Central Pre-Mix team in Spokane, WA. This on-site role focuses on delivering exceptional service by handling inquiries, processing orders, and resolving issues with accuracy and courtesy.

Responsibilities include order entry, invoicing accuracy, tracking deliveries, and supporting the sales team while building strong internal and external relationships.

Qualifications

• High school diploma / equivalent or comparable in related experience.
• Detail oriented and good with basic math.
• Skilled in Microsoft Office suite.
• Good organizational and problem-solving skills.
• Experience with a multi-line phone system.

Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints, and problems.
• Enter email and phone orders into system for delivery.
• Issue credits or debits accurately, when applicable.
• Send open order reports, as required.
• Meeting daily quotas.
• Process credit card payments through Cenpos.
• Answer incoming calls via WEBEX Cisco system.
• Provide information requested by customers in a timely fashion.
• Ensure accuracy of invoices and on-time delivery of orders.
• Track orders from entry into the system to delivery or pick up by the customer.
• Support the sales team, as required.
• Build strong relationships both internally and externally.

Skills

Detail oriented

Problem-solving

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Oldcastle APG, a CRH company, is seeking a Customer Experience Representative to join our Central Pre-Mix team in Spokane, WA. This on-site role focuses on delivering exceptional service by handling inquiries, processing orders, and resolving issues with accuracy and courtesy.

Responsibilities include order entry, invoicing accuracy, tracking deliveries, and supporting the sales team while building strong internal and external relationships.