Customer Experience Preceptor

Allina Health; Coon Rapids (IA); On-site; USD 63,153,000 - 85,991,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Tuition Reimbursement or Continuing MI

Job summary

Allina Health in Coon Rapids, MN, is seeking a Customer Experience Center Preceptor role within the Call Center. The position focuses on onboarding new employees, providing coaching, and supporting inbound clinic scheduling calls to ensure a smooth patient experience.

The role supports 40-hour weeks with an 8:00 AM-4:30 PM onboarding window, and the Customer Experience Center operates 24/7/365. Candidates should be flexible to meet business needs and have prior experience in training or Epic

Qualifications

• Must be 16 years or older with education/experience to meet competencies.
• Experience in health care customer service or call center scheduling is preferred.
• Epic scheduling experience is desirable.

Responsibilities

• Provide basic and advanced scheduling and phone support with a focus on customer service.
• Assist patients and clinical staff in accessing health care services.
• Onboard new hires and support ongoing training under supervision.
• May manage discharge or specialty scheduling and assist with system navigation.

Skills

Excellent communication

Customer service

Education

High School/GED

Tools

Epic Systems

Job description

Location Address:

8880 Evergreen BlvdCoon Rapids, MN 55433-6040

Date Posted:

August 12, 2026

Department:

16008774 Customer Experience Center HOS

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

Occasional

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

Consider joining our Customer Experience Call Center! This specialized precepting role partners closely with new employees to provide individualized training and development beyond the classroom setting. The position supports personalized learning, job shadowing, and hands-on coaching to help new hires gradually build confidence and assume day-to-day responsibilities. When not actively precepting, this role supports inbound clinic scheduling calls and other calls as business needs determine. Through ongoing mentorship and practical support, the preceptor helps ensure a successful onboarding experience and promotes employee growth and development.

• Full-time (40 hours/week) and full benefits
• Onboarding: First 8 weeks – 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.
• Customer Experience Center is open 24/7/365
• Coverage at the Allina Commons and the Customer Experience Center in Coon Rapids
• Typical schedule is Monday-Friday from 8:00am-4:30pm
• Weekends may be a part of schedule
• Candidates must be flexible to meet business needs
• Public transportation options are available for both locations

Learn a little more about what makes our customer experience centers unique:
Meet our Care Team members: Customer Experience Center
An ideal candidate would possess:

• Background in training and/or education; or an aptitude to train and work with new employees
• Ability to work efficiently in a fast-paced, demanding environment with high call volume.
• Detail oriented individual with strong relationship building skills, excellent verbal communication, good listening, and strong telephone etiquette
• Ability to effectively incorporate use of technology
• Problem solving skills as related to appointment scheduling
• Ability to maintain confidentiality of patient and practice information
• Consistent attendance and punctuality

Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience. Assists patient, clinical professionals and the general public with access to health care services.
Principle Responsibilities

• Provides patient access to systemwide services.
  • Identifies need of customer by using active listening skills.
  • Assists patient, clinical professionals and the general public with access to healthcare services.
  • Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist in discharge scheduling, specialty scheduling, managing work queues(referral, patient, insurance, orders) patient account support and precepting of co-workers.
  • May assist customers with systemwide navigation.
  • May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
  • System-wide registration processes are consistently followed to ensure accuracy.
  • May include data needed to page critical events.
  • May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • May utilizing digital platform tools.
  • May operate a multi-phone system.
• Other duties as assigned.

Required Qualifications

• Must be 16 years of age with education and/or experience needed to meet required principle competencies as listed on the job description
• Experience within the Allina Health Customer Experience Center, appointment scheduling, and/or health care setting
• Role related Epic Experience

Preferred Qualifications

• High School/GED, Vocational, or Associates Degree

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $22.04 to $30.01 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.