Customer Experience & Order Specialist

Ellsworth Corporation; Elk Grove Village (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Job summary

Ellsworth Adhesives, a TapeCase division of Ellsworth Corporation, has a Customer Service Representative role in Elk Grove Village, IL. You will handle orders, inquiries, and RMAs via chat, phone, or CRM, ensuring fast, accurate responses.

Ideal candidates have 3+ years in customer service, HS diploma (associate preferred), and experience with ERP/CRM tools like Microsoft Dynamics, SharePoint, and MS Teams.

Qualifications

• High School diploma or equivalent required.
• Associate’s degree preferred.
• Proficient keyboarding: ~45+ wpm.
• Experience with SharePoint, MS Teams, Windows OS.
• Experience with ERP and CRM platforms (Microsoft Dynamics) preferred.
• Familiarity with eCommerce and chat functionality.

Responsibilities

• Process incoming requests via chat, phone, web, or CRM for orders, inquiries, expedites, and RMAs with minimal assistance.
• Coordinate with purchasing, shipping, and credit teams to provide customer updates.
• Follow contract review/audit guidelines on order entry.
• Process customer sample requests and update orders as needed.
• Handle standard customer escalations with first contact resolution when possible.
• Identify potential issues affecting customer experience and address shelf-life discrepancies.
• Support training materials and act as escalation point for new hires.

Skills

Customer service

Typing 45+ wpm

SharePoint

MS Teams

Windows OS

Excel

ERP & CRM (Dynamics)

Education

High School diploma or equivalent

Associate’s degree preferred

Tools

ERP systems

CRM platforms (Microsoft Dynamics)

SharePoint

MS Teams

Windows OS

Job description

Ellsworth Adhesives, a TapeCase division of Ellsworth Corporation, has a Customer Service Representative role in Elk Grove Village, IL. You will handle orders, inquiries, and RMAs via chat, phone, or CRM, ensuring fast, accurate responses.

Ideal candidates have 3+ years in customer service, HS diploma (associate preferred), and experience with ERP/CRM tools like Microsoft Dynamics, SharePoint, and MS Teams.