Customer Experience & Operations Specialist

Vitality Institute; Los Angeles (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Vitality Institute in Los Angeles is seeking a Customer Experience Specialist to deliver prompt, professional support to accounts across phone, email, and CRM channels. This role sits at the intersection of sales support, order management, and customer care, handling inquiries and proactive outreach with accuracy and timeliness.

The ideal candidate is highly organized, tech-fluent across NetSuite and HubSpot, and capable of switching between tasks and platforms without losing focus on delivering

Qualifications

• Familiarity with NetSuite and HubSpot (or ability to learn quickly).
• Ability to switch between multiple software systems and tasks simultaneously.
• Strong organizational and detail-oriented work style.
• Excellent verbal and written communication; comfortable on the phone.
• Professional, customer-first demeanor with prompt follow-through.
• Ability to collaborate across teams and departments.

Responsibilities

• Inbound support: answer calls and messages promptly, assist with orders and questions.
• Outbound outreach: proactive calls, follow-ups, order confirmations, reminders.
• Manage high volume touchpoints with consistency and follow-through.
• Process, track, and manage orders in NetSuite; resolve discrepancies.
• Log activity and maintain account histories in HubSpot.
• Pivot between multiple software platforms with accuracy.
• Coordinate with shipping to track fulfillment and address issues.
• Collaborate with sales to support accounts and opportunities.
• Identify recurring issues to improve processes.

Skills

Customer service

Organization

Communication

Cross-functional collaboration

Multi-system proficiency

Phone support

Tools

NetSuite

HubSpot

Job description

Vitality Institute in Los Angeles is seeking a Customer Experience Specialist to deliver prompt, professional support to accounts across phone, email, and CRM channels. This role sits at the intersection of sales support, order management, and customer care, handling inquiries and proactive outreach with accuracy and timeliness.

The ideal candidate is highly organized, tech-fluent across NetSuite and HubSpot, and capable of switching between tasks and platforms without losing focus on delivering