Customer Experience Operations Leader

Torch Dental; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive medical, dental, andwell

401(k)

Flexible PTO and family leave

Opportunities for rapid advancement

Job summary

Torch Dental is seeking a hands-on Customer Experience Operations (CXO) Manager to drive operational excellence and ownership of CX processes. You will partner with supplier, engineering, and product teams to enhance every customer touchpoint and ensure streamlined workflows.

As the team scales, you’ll set direction, mentor staff, and advance quarterly goals. This is a growth-focused role in a fast-paced, mission-driven company building category-defining dental software.

Qualifications

• 3+ years of work experience in operations or high-growth tech environments.
• Experience coaching and mentoring others with clear direction and expectations.
• Strong problem-solving skills with data-driven decision making.
• Proven track record in a customer-facing role and managing client relationships.
• Ability to structure ambiguous problems into clear plans for junior team members.
• Customer-minded bias for action with ownership and speed.

Responsibilities

• Keep Operations Running Smoothly: Track team performance and key metrics, identify issues, and dig into data to understand drivers.

Skills

Operations experience

People management

Data-driven decision making

Customer-facing

Cross-functional collaboration

Tools

SQL

Looker

Apps Script

Python

Job description

Torch Dental is seeking a hands-on Customer Experience Operations (CXO) Manager to drive operational excellence and ownership of CX processes. You will partner with supplier, engineering, and product teams to enhance every customer touchpoint and ensure streamlined workflows.

As the team scales, you’ll set direction, mentor staff, and advance quarterly goals. This is a growth-focused role in a fast-paced, mission-driven company building category-defining dental software.