Customer Experience & Office Coordinator

RestoPros of Central Georgia; Dayton (OH); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Profit sharing

Holidays

Job summary

Watermark Restoration LLC, doing business as RestoPros of Columbus-Dayton, seeks an Office Administrator and Customer Experience Coordinator to support daily operations in Beavercreek, Ohio. You will handle customer communications, scheduling, billing support with QuickBooks, doc management, and marketing help while maintaining a calm, professional experience from the first call through final payment.

Ideal candidate is organized, tech-savvy, and customer-focused; prior office or bookkeeping

Qualifications

• Experience in office administration and customer service.
• Familiarity with QuickBooks or similar accounting software.
• Strong written and verbal communication.
• Proficient with Microsoft Office and email.

Responsibilities

• Answer calls professionally and gather customer details.
• Schedule inspections and coordinate with leadership, managers, and customers.
• Open and maintain accurate customer and job files, invoices and docs.
• Assist with billing, payments, and basic accounts tracking in QuickBooks.
• Support marketing and reputation management activities and reports.

Skills

Communication

Phone etiquette

QuickBooks

MS Office

Customer service

Tools

Xactimate

Encircle

Xcelerate

Canva

Job description

Watermark Restoration LLC, doing business as RestoPros of Columbus-Dayton, seeks an Office Administrator and Customer Experience Coordinator to support daily operations in Beavercreek, Ohio. You will handle customer communications, scheduling, billing support with QuickBooks, doc management, and marketing help while maintaining a calm, professional experience from the first call through final payment.

Ideal candidate is organized, tech-savvy, and customer-focused; prior office or bookkeeping