Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Shorewood (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Paid holidays/vacation/sick leave

Employee assistance program

Job summary

HomeGoods in Shorewood, IL is seeking team members to deliver a highly satisfying customer experience. You will engage customers, maintain a clean store, and support loss prevention and operational standards.

The role involves ringing transactions, promoting loyalty programs, and assisting in various store areas as needed. A flexible schedule and strong communication skills are essential.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Models established customer experience practices with customers.
• Supports and embodies a positive store culture through honesty and respect.
• Rings customer purchases/returns and counts change back per procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising philosophy and follows procedures.
• Prepares merchandise for the sales floor and follows standards.
• Participates in store recovery and cleanliness throughout the day.
• Adheres to labor laws and store policies.
• Supports shrink reduction goals and safety awareness.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multitasking

Lifting heavy objects

Retail experience

Job description

HomeGoods in Shorewood, IL is seeking team members to deliver a highly satisfying customer experience. You will engage customers, maintain a clean store, and support loss prevention and operational standards.

The role involves ringing transactions, promoting loyalty programs, and assisting in various store areas as needed. A flexible schedule and strong communication skills are essential.