Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Matthews (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health and wellness benefits

Life insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is a global leader in off-price retail, operating stores such as TJ Maxx, Marshalls, HomeGoods, and more.

Aimed at delivering a highly satisfying customer experience, team members engage with customers, maintain store standards, and support loss prevention and safety initiatives at the Matthews, NC location. Starting pay ranges are posted, and the role emphasizes collaboration, diversity, and development within a Fortune 100 company.

Qualifications

• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.

Responsibilities

• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

The TJX Companies, Inc. is a global leader in off-price retail, operating stores such as TJ Maxx, Marshalls, HomeGoods, and more.

Aimed at delivering a highly satisfying customer experience, team members engage with customers, maintain store standards, and support loss prevention and safety initiatives at the Matthews, NC location. Starting pay ranges are posted, and the role emphasizes collaboration, diversity, and development within a Fortune 100 company.