Customer Experience & Marketing Specialist

Eastern Contra Costa Transit Authority; Antioch (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Careerwebsite in Antioch, CA seeks a proactive professional to support Customer Service and Marketing under the Manager. You will handle direct and phone inquiries, help resolve complaints, and assist with planning social media strategies.

You will also create and post events and campaigns, engage riders, and coordinate outreach at booths and training opportunities. Strong communication and basic office software skills are required.

Qualifications

• Associate's degree or equivalent in an appropriate discipline.
• Two years of work experience in customer service, marketing, or a closely related field.
• Experience speaking to groups is desirable.

Responsibilities

• Provide direct and telephone assistance to customers in resolving complaints and inquiries.
• Plan, create, and execute social media strategies and materials to achieve agency goals.
• Assist with identifying riders for campaigns and social posts.
• Create and post events, detours, and campaigns on social media and alert systems.
• Participate in outreach duties for booth events and rider education and training opportunities.
• Support front office activities such as answering phones, assisting walk-ins, and ticket sales.

Skills

Social media

Public relations

Content creation

Spanish speaking

Group presentations

Education

Associate's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Graphic editing

Video editing

Job description

Careerwebsite in Antioch, CA seeks a proactive professional to support Customer Service and Marketing under the Manager. You will handle direct and phone inquiries, help resolve complaints, and assist with planning social media strategies.

You will also create and post events and campaigns, engage riders, and coordinate outreach at booths and training opportunities. Strong communication and basic office software skills are required.