Customer Experience Marketing Manager

Educated Solutions Corp; Seattle (WA); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Experience Marketing Manager to join their remote team on the West Coast. This exciting 9-month contract role focuses on optimizing customer experiences through creative content strategies and data-driven insights. The ideal candidate will have a strong background in A/B testing and marketing analytics, with a knack for generating and executing ideas effectively. You will play a key role in developing and analyzing customer engagement experiments, ensuring measurable impact and high visibility within the organization. If you are passionate about enhancing customer experiences and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in execution and operations roles.
• Strong analytical skills to drive results effectively.

Responsibilities

• Develop content experiment ideas based on customer insights.
• Analyze experiment results and publish key insights.
• Work with teams to define, manage, and prioritize work.

Skills

A/B testing

Marketing analytics

Digital copywriting

Creativity

Execution skills

Analytical skills

Basic understanding of HTML

Education

Business background

Engineering background

Job description

ESC has an exciting opportunity for a Customer Experience Marketing Manager working remotely (West Coast) to support our premier client’s customer experience optimization team. The ideal candidate will have experience in execution and operations roles, demonstrating both creativity and analytical skills to drive results effectively. This is a 9-month contract role that offers the opportunity to have high visibility within the organization and makes an impact that is clearly measurable and seen quickly.

Responsibilities:

• Develop content experiment ideas and hypothesis based on customer insights
• Create messaging and creative strategies to highlight benefits and features and drive customer action
• Complete experiment set up, reviews, and launch
• Analyze experiment results and publish key insights
• Identify opportunities to improve current CX and develop experimentation roadmap
• Work effectively with partner teams and stakeholders to define, manage, and prioritize work

Required Skills:

• 5+ years of experience, with 2-4 years in execution and operations roles
• Background in A/B testing, experimentation, and marketing analytics
• No specific degree required; business or engineering backgrounds are a plus.
• Strong balance of creativity and execution.
• Ability to generate ideas, implement them, and analyze results.
• Comfortable conducting experiments and interpreting analytics.
• Skilled in digital copywriting and online marketing.
• Proactive in finding solutions and making decisions.
• Basic understanding of HTML

Seniority level

Associate

Employment type

Full-time

Job function

Marketing

Industries

Retail and Wholesale