Customer Experience Marketing Coordinator

Tilson Home Corporation; Katy (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

401(k)

Paid holidays

Job summary

Tilson Homes is seeking an outgoing Customer Experience Marketing Coordinator to join its marketing team. You’ll engage with families during the building journey, from signing the agreement to celebrating milestones on site and through media.

In office and at rural Texas home sites, you’ll take photos and videos, update customer portals, and collaborate with sales and construction to craft memorable moments and social content.

Qualifications

• 1–2 years in marketing, customer service, or portrait photography.
• Recent college graduate welcome.
• Great communicator and creative thinker; enjoys capturing moments.
• Team player, organized, able to schedule travel to sites.

Responsibilities

• Engage with families during the building journey from agreement to milestone celebrations.
• Take photos and videos throughout the process and update portals.
• Collaborate with sales and construction to celebrate experiences.
• Brainstorm ideas for social content and events with the marketing team.

Skills

Social media

Photography

Event planning

Customer service

Education

Marketing degree

Tools

CRM software

Photo editing

Job description

Description

Are you an outgoing person who loves meeting new people? Do you enjoy taking photos and creating memorable moments? Then this is the opportunity for you!

Building a new custom home on your own land is one of the most important things our family of homeowners will ever experience. Tilson Homes is looking for an outgoing person to join our marketing team and help our families celebrate their journey.

As a Customer Experience Marketing Coordinator, you’ll engage with our families throughout the building process both in our office and out in the field. From signing their agreement to creating a groundbreaking celebration to final closing, and everything in between, you’ll create special moments for our families and take photos and videos along the way.

Your typical week may include the following:

• Talking with our construction and sales teams about the status of customer homes.
• Checking in with home buyers to see how their experience is going and scheduling your next meeting.
• Staging groundbreaking, foundation writing, or other milestone photos with a family on their home site.
• Taking final photography of a new home.
• Updating customer portals with the newest photos.
• Brainstorming with the marketing team around new ideas to celebrate our customers and share their experiences.

The ideal candidate will have 1-2 years of experience in a marketing, customer service, or portrait photography role. This is a great opportunity for a recent college graduate. Must be a great communicator and creative thinker able to come up with new ideas for celebration and social media content. Loves capturing moments through taking photos. Will need to be a team player who is organized and able to manage your schedule for maximum productivity. Will enjoy frequently driving to homesites throughout rural Texas.

This is a full-time role with a comprehensive benefits package including company vehicle, medical/dental/vision insurance coverage, HSA accounts, 401(k), paid holidays/time off, and much more! If you are passionate about helping others create their dream home while offering superior customer service - we want to hear from you!