Customer Experience Manager – Roofing & Exterior Projects

Resnick Roofing & Contracting; Pittsburgh (Allegheny County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Salary plus bonus

Medical

Dental

401(k) match

Job summary

A leading roofing and contracting company located in Pittsburgh is seeking a candidate to enhance customer service and manage various administrative tasks. Responsibilities include managing communications, assisting with accounts, and maintaining social media platforms. The ideal candidate should have strong customer service skills, effective time management, and familiarity with relevant software applications. This position offers a competitive salary, bonus opportunities, and medical and dental benefits.

Qualifications

• Manage multiple tasks simultaneously throughout the day.
• Self-disciplined to create a blocked calendar of daily schedule and strictly adhere to it.
• Knowledge of relevant software applications.

Responsibilities

• Create and maintain an exceptional experience for all prospective customers.
• Qualify prospects on phone using proper needs assessment techniques.
• Manage and maintain all outgoing communication related to online lead requests.
• Maintain inventory levels of all office supplies.
• Assist in maintaining minor changes to the website.

Skills

Customer service skills

Time management

Organization

Ability to speak articulately

Knowledge of MS Office

Social media management

Education

Bachelor’s degree

Job description

A leading roofing and contracting company located in Pittsburgh is seeking a candidate to enhance customer service and manage various administrative tasks. Responsibilities include managing communications, assisting with accounts, and maintaining social media platforms. The ideal candidate should have strong customer service skills, effective time management, and familiarity with relevant software applications. This position offers a competitive salary, bonus opportunities, and medical and dental benefits.