Customer Experience Manager

Resnick Roofing & Contracting; Pittsburgh (Allegheny County); On-site; Full time

Benefits offered by this job

Salary plus bonus

Medical

Dental

401(k) match

Job summary

A leading roofing and contracting company located in Pittsburgh is seeking a candidate to enhance customer service and manage various administrative tasks. Responsibilities include managing communications, assisting with accounts, and maintaining social media platforms. The ideal candidate should have strong customer service skills, effective time management, and familiarity with relevant software applications. This position offers a competitive salary, bonus opportunities, and medical and dental benefits.

Qualifications

• Manage multiple tasks simultaneously throughout the day.
• Self-disciplined to create a blocked calendar of daily schedule and strictly adhere to it.
• Knowledge of relevant software applications.

Responsibilities

• Create and maintain an exceptional experience for all prospective customers.
• Qualify prospects on phone using proper needs assessment techniques.
• Manage and maintain all outgoing communication related to online lead requests.
• Maintain inventory levels of all office supplies.
• Assist in maintaining minor changes to the website.

Skills

Customer service skills

Time management

Organization

Ability to speak articulately

Knowledge of MS Office

Social media management

Education

Bachelor’s degree

Job description

Provide the ultimate customer experience to property owners seeking roofing, siding, and solar project replacements and repair!

Are you looking for a position where you can demonstrate your customer service skills, time management, and organization? If you are looking to join a team that utilizes cutting‑edge technology to create the ultimate customer experience, this could be for you!

Company

Since 2006, Resnick Roofing & Contracting has provided top‑level exterior remodeling services to local property owners. We have earned the industry’s most prestigious awards, including GAF President’s Club Award‑Winning Master Elite Contractor, James Hardie Elite Preferred Contractor, and Inc’s Best Workplaces. Our culture is built on core values of Strong Work Ethic, Good Character, Initiative, Embracing Change, Balance & Family, and Delivering the Ultimate Customer Experience.

Responsibilities

• Create and maintain an exceptional experience for all prospective RRC customers via incoming phone calls, emails, and walk‑in customers from start to finish.
• Qualify RRC prospects on phone using proper needs assessment techniques and upfront contracts.
• Manage and maintain all outgoing communication related to online lead requests via Angie’s List, Facebook, Podium, etc.
• Maintain all RRC KPI sales tracking sheets and documents through GSuite daily.
• Assist in all RRC accounts receivable activities daily, including collections, payment processing, invoicing, etc.
• Maintain inventory levels of all office supplies.
• Maintain all platforms of social media, including weekly creative content generation.
• Assist in maintaining minor changes to the RRC website.
• Assist in team event building and planning.
• Assist with various administrative tasks.
• Manage phone systems and answering service software.
• Assist with various marketing initiatives (creative, digital, print, etc.).

Experience Requirements

• Manage multiple tasks simultaneously throughout the day.
• Self‑disciplined to create a blocked calendar of daily schedule and strictly adhere to it.
• Ability to speak articulately.
• Knowledge of relevant software applications including MS Office and social media platforms.
• Preferred: Bachelor’s degree.

Benefits

• Salary plus bonus.
• Medical.
• Dental.
• 401(k) match.