Customer Experience Manager — Growth, Bonuses & Benefits

Chris Burt State Farm; Gilbert (AZ); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Profit sharing

Training & development

Company parties

401(k)

Opportunity for advancement

Job summary

Chris Burt - State Farm Agent in Gilbert, AZ is seeking a Customer Experience Specialist to deliver outstanding customer service and support daily operations. You will engage customers through calls, texts, and emails, uncover needs, and help with underwriting and claims processes.

The role offers earning potential with commissions and bonuses, plus opportunities for advancement, equity in profit sharing, and a pathway to professional licenses (P&C and Life/Health).

Qualifications

• Customer service experience preferred, not required.
• Strong organizational and time management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Deliver outstanding customer service and manage daily operations.
• Engage with customers via calls, texts, and emails.
• Conduct needs-based conversations to uncover additional ways to assist customers.
• Oversee underwriting activities for clients.
• Assist with customer claims and handle escalated complaints.

Skills

Customer service

Organizational skills

Communication

Problem solving

Education

Property & Casualty license; Life & Health license (to obtain)

Job description

Chris Burt - State Farm Agent in Gilbert, AZ is seeking a Customer Experience Specialist to deliver outstanding customer service and support daily operations. You will engage customers through calls, texts, and emails, uncover needs, and help with underwriting and claims processes.

The role offers earning potential with commissions and bonuses, plus opportunities for advancement, equity in profit sharing, and a pathway to professional licenses (P&C and Life/Health).