Customer Experience Manager — Flexible Hours & Growth

Jason Hobbs - State Farm Agent; Huntington Beach (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Flexible hours

Growth potential/Advancement

Job summary

State Farm in Huntington Beach is seeking a Customer Service Manager to join an agent team. You will build relationships, handle inquiries about insurance products, and contribute to a high-quality customer experience. A licensed Property & Casualty professional who can obtain Life & Health licensure is preferred.

The role offers a path for growth, a team environment, and the chance to grow with a successful independent contractor agent.

Qualifications

• Property and Casualty license is required.
• Life and Health license must be obtainable.
• Excellent interpersonal and communication skills are essential.
• Ability to work in a team and multi-task effectively.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success every day.

Skills

Interpersonal skills

Communication skills

Customer service

Team player

Multi-tasking

Detail oriented

Proactive problem solving

Organizational skills

Ability to relate to customers

Computer proficiency

Windows proficiency

Education

Property & Casualty license

Life & Health license

Tools

Windows

Job description

State Farm in Huntington Beach is seeking a Customer Service Manager to join an agent team. You will build relationships, handle inquiries about insurance products, and contribute to a high-quality customer experience. A licensed Property & Casualty professional who can obtain Life & Health licensure is preferred.

The role offers a path for growth, a team environment, and the chance to grow with a successful independent contractor agent.