Customer Experience Manager — Auto Dealership

Stonebriarchevytexas; Frisco (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Great Team Environment

Competitive Wage

Health Insurance

401K

Job summary

Stonebriar Chevrolet in Frisco, Texas, is seeking a Customer Relations Manager who thrives in a team environment and enhances customer experience post-sale. Responsibilities include resolving customer issues efficiently and ensuring high levels of customer satisfaction.

The role demands excellent interpersonal skills and the ability to manage multiple tasks while keeping customers informed and happy. Ideal candidates should have a background in customer service, and dealership experience is preferred.

Competitive wage, health insurance, and 401K benefits are offered.

Qualifications

• Dealership experience preferred but not required.
• Must pass a background check including a drug screen.
• Must be at least 18 years of age.

Responsibilities

• Ensure great customer experience at delivery and follow-ups.
• Collaborate with sales staff to resolve customer issues.
• Maintain CSI above manufacturers' requirements.

Skills

Ability to handle multiple requests

Customer resolution skills

Teamwork

Process accountability

CSI maintenance

Job description

Stonebriar Chevrolet in Frisco, Texas, is seeking a Customer Relations Manager who thrives in a team environment and enhances customer experience post-sale. Responsibilities include resolving customer issues efficiently and ensuring high levels of customer satisfaction.

The role demands excellent interpersonal skills and the ability to manage multiple tasks while keeping customers informed and happy. Ideal candidates should have a background in customer service, and dealership experience is preferred.

Competitive wage, health insurance, and 401K benefits are offered.